Legal Help Officer, Legal Help

About this role

• x6 Full time or part time maximum term position up to June 2025
• Salary based on experience, range: $76,426 - $98,901 (pro rata) plus super
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role:
We are seeking highly motivated individuals to join the Legal Help team to provide accurate, responsive and high-quality legal assistance by delivering legal information on a wide range of legal matters and referrals to legal and non-legal services via our phone and webchat services. This position does not require you to provide legal advice and does not involve ongoing case work or court advocacy.

This is an opportunity to be part of a unique service providing an accessible and holistic intake and referral triage service aimed at ensuring that Victorians are provided with the appropriate supports to assist them with their legal needs.

Prior experience will be highly regarded and are encouraged to apply if you have:

• Experience in high volume service delivery.
• Volunteered/worked at community legal centres.
• Are currently studying law.
• Experience working as a paralegal/ legal assistant.

This role is based at our Melbourne CBD office on Wurundjeri Country

About you:

As our ideal candidate, you will possess:

• High level interpersonal skills, including the ability to communicate effectively with clients.
• Be a team player with the ability to work within a dynamic and changing work environment.
• Demonstrate problem solving skills and the ability to identify legal matters to accurately assess and address client needs.
• Understanding of the key challenges faced by vulnerable individuals and groups experience accessing legal services.
• An understanding of the referral service practice and knowledge of legal, community and welfare organisations.
• The ability to assess and balance priorities and work under limited supervision.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid and Legal Help:
We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Legal Help is a leader in technology and the law. It provides responsive and targeted high quality legal help to more than 145,000 community members by diagnosing legal problems in a wide range of areas, providing legal information, legal advice and referrals to legal and non-legal services. It provides more intensive services to vulnerable and disadvantaged people in the community and delivers legal services directly in different languages. The service also includes the Prison Legal Help, Disaster Legal Help, Victims Legal Service and Legal Help Live Chat. In addition, Legal Help staff provide face to face services in the Family Advocacy and Support Services program at Court.

Employee benefits:

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club (and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)

How to apply:
To be considered for this role, please submit a current resume and completed candidate application form (listed within the file attachments).

If you require adjustment to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information review the attached position description or contact Josephine LA SPINA, Project Officer, Resource & Professional Development on (03) 9269 0205.

No agency applications will be accepted.

Applications close by 11.59pm on Sunday 5 May 2024

Other relevant information:
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.