Triage Practitioner

Job Details
Careers Logo
Department: Ambulance Victoria
Work Type: Ongoing - full time or part time
Job Function:
Classification: See Advertisement
Work Location: Burwood East Business Centre
Reference: VG/1682297
Closing Date: 26-Feb-2023
Salary Range: See Advertisement
Job Duration: Ongoing
Attachments: Application Form- Triage Practitioner.pdf (PDF, 176KB)

How to apply for a position with AV.pdf (PDF, 117KB)

Triage Practitioner PD Nov 2022.pdf (PDF, 277KB)


Position Details


At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

Due to ongoing expansion, Ambulance Victoria is currently seeking Division 1 Registered Nurses and Registered Paramedics for Triage Practitioner opportunities based in our Operational Communications Division. 

Primarily located in Burwood in the eastern suburbs of Melbourne, Triage Practitioners undertake a rotating roster in a 24-hour, 7-day work environment. Working either 21 (part-time) or 42 (full-time) hours per week, your rostered shifts will be between 10 to 12 hours each in length and incorporate morning, afternoon, and night shifts. 

About the role

Reporting to Team Leaders, the positions perform a critical function within Ambulance Victoria, acting as a coordination point for “000” callers who do not require emergency ambulance intervention and who can be better managed through an alternative service provider. 

This role will enable you to use your clinical knowledge and skills in secondary patient triage and assessment. Your responsibilities will include, but are not limited to: 

  • telephone triage of 000 calls
  • referral to appropriate service providers within healthcare and community-based organisations
  • escalating calls back into the emergency ambulance system
  • operation of industry-specific communication systems
  • engagement with internal and external stakeholders to determine a coordinated response
  • rostered shifts to support the 24/7 service delivery requirement 

About you

To be considered for this position you will either be an:

  • AHPRA registered Division 1 Nurse, and a minimum of 4 years post qualification experience that includes:

Triage nursing and/or emergency department patient care OR Experience working in a Secondary Triage setting for an ambulance service

      Additional experience in the following areas is highly desirable:

  • Cardiac, cardiothoracic or intensive care qualified nursing
  • Community or primary care nursing
  • Mental health nursing


  • AHPRA registered qualified Paramedic: a minimum of 4 years post qualification experience working for an Emergency Ambulance Service or Experience working in a Secondary Triage setting for an ambulance service

You will also need to possess:

  • Evidence of an Australian Health Practitioner Regulation Agency registration
  • Current Victorian Working with Children Check or ability to obtain this prior to commencement


You will need to be resilient and able to cope with the demands of working in a challenging but rewarding environment. You will also need to be comfortable navigating through multiple systems simultaneously. Experience in ADASTRA, Odyssey or CAD Interface systems is desirable, but not essential as training will be provided to successful candidates.

Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. Although there will be a requirement to maintain a presence at Headquarters, flexible working arrangements are available and will be discussed with the successful candidate. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you!

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.

All applicants must have unrestricted working rights in Australia.

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

The commencement salary for these positions is $124,010 per annum, pro-rata in alignment with the AMBULANCE VICTORIA OPERATIONAL EMPLOYEE CLASSIFICATIONS (2020 Enterprise Agreement) plus 10.5% superannuation. All staff are required to complete 8 weeks induction and training at full time hours prior to being eligible for a part time (pro-rata) contract.

How to apply

See ‘Applying for a position with Ambulance Victoria' on our careers page. For any queries, please email us at

Your application will form an integral part of the selection process and should be of a high quality including:

  • A cover letter outlining your interest in the position and linking your experience to the position
  • An up-to-date resume providing detail of your clinical skills
  • A completed application/RSTP Submission Form (attached to this job advertisement)

Please note that applications without abovementioned items will not be considered.

Applications will be processed in the order in which they are received. We are currently recruiting a volume of positions and as such, will contact applicants throughout the advertising period to discuss their application. We encourage anyone who is interested to APPLY NOW.

Applications must be submitted via the AV Careers Centre website to be considered.

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.


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