Senior Lead Process & Systems

Job Details
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Department: Ambulance Victoria
Work Type: Fixed term - full time
Job Function:
Classification: See Advertisement
Work Location: Doncaster
Reference: VG/1695817A
Closing Date: 23-Mar-2023
Salary Range: See Advertisement
Job Duration: N/A
Attachments: AV6_Senior Lead Process Systems (PD0247).pdf (PDF, 215KB)
Position Description

How to apply for a position with AV.pdf (PDF, 119KB)


Position Details

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do.  No matter what corporate or support, or frontline role you play in delivering our critical services to the Victorian community, you join a team dedicated to bringing to life our vision of ‘Outstanding emergency health care every time'.

We are seeking a credible activist who drives strategy through the successful delivery of process transformation, change management and technology initiatives enabling the organisation clear visibility and efficient use of the financial and required data to drive performance in cost savings and efficiencies.

About the role

A 12 month fixed term role, this position reports to the Director Workforce Planning and sits within our wider People and Culture Team. Responsibilities include, but are not limited to: 

  • Championing strategic, end to end process initiatives within and across AV that support service delivery, organisational direction and modelling of accountabilities within People & Culture business plans and objectives.
  • Establishing AV criteria and initiate, scope and manage the delivery of projects for identified process improvements using recognised BPI methodology (e.g Six Sigma/Lean) to identify benefits realisation targets and ensuring they are achieved.
  • Monitor, develop metrics and report on business process performance against accepted standards and KPI's, being the subject matter expert for process improvement techniques.
  • Identify key business drivers and energetically pursue progressive opportunities and initiatives to improve processes in conjunction with process owners/managers.
  • Develop and support data capture and data management processes for core systems to support the delivery of identified projects monitoring significant project status.
  • Foster a partnership approach to working with the other teams across the organisation and the key business stakeholders, ensuring the appropriate change expertise is engaged during the project for compliance and results.
  • Provide guidance, coaching and information to ensure that customers (both internal and external) receive advice that achieves the best possible business process improvement outcomes.

About you

We are looking for someone who is passionate, who is an excellent communicator both interpersonally and written, prepared to commit, contribute and collaborate as part of the division to enable it to achieve its functions.

To be considered for this position you will possess: 

  • Tertiary qualification in Human Resources or related discipline
  • Extensive demonstrated experience in a systems & process role in a large, complex organisation
  • Exceptional people leadership attributes and experience leading a small specialist team
  • Thorough understanding and working knowledge of Lean and 6 Sigma principles
  • Current Victorian Driver Licence
  • Willingness to travel throughout Metropolitan Melbourne and Regional Victoria as required

Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. Although there will be a requirement to maintain a presence at Headquarters, flexible working arrangements are available and will be discussed with the successful candidate. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you're ready to play an integral role and deliver results that make a real difference, we want to hear from you!

Ambulance Victoria is an equal opportunity employer committed to diversity and social inclusion. We welcome applications from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islanders, people with lived experience of disability and people who identify as LGBTI.

If you need assistance or adjustments to fully participate in the application or interview process, please contact the hiring manager listed under 'Contact Person'.

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check. By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

The position is graded at AV6 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement. 

How to apply

See ‘Applying for a position with Ambulance Victoria' on our careers page. For any queries please email

Your application will form an integral part of the selection process and should be of a high quality including:

  • A covering letter
  • A resume
  • A document addressing the selection criteria (these criteria can be found on the last page of the position description)

Please submit your application by 11.59pm on Friday 23 March 2023

Applications must be submitted via the AV Careers Centre website be considered.

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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