Lead Communications Clinic Transport Services

Job Details
Careers Logo
Department: Ambulance Victoria
Work Type: Ongoing - full time
Job Function:
Classification: See Advertisement
Work Location: Burwood East Business Centre
Reference: VG/1747616
Closing Date: 18-Oct-2023
Salary Range: See Advertisement
Job Duration: N/A
Attachments: How to apply for a position with AV.pdf (PDF, 116KB)
Test Script

AV5_Lead Communications Clinic Transport Services (PD0024).pdf (PDF, 367KB)
Position Description


Position Details

At Ambulance Victoria, we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing to life our vision of ‘outstanding emergency health care every time'.

Our Operational Communications division is responsible for coordinating and optimising state-wide emergency and non-emergency ambulance response, as well as the provision of patient care through Australia's largest ambulance triage directorate.

This is a Full Time- Ongoing opportunity within the AV Operational Communications division, located at our Burwood East Business Centre.

About the role

The Lead Communications Clinic Transport Services is an integral member of the leadership team managing and overseeing the Clinical Transport Services (CTS) Communications centre day of operations, ensuring business continuity, resourcing and quality control. This position is also responsible for identifying and implementing improvement initiatives, reporting on performance, supporting training, coaching and development of staff by transforming the way we do business with a passion for the health, wellbeing, satisfaction and growth of our people as part of Best Care. Your responsibilities will include, but are not limited to: 

  • Leading the translation of strategy into portfolio work in the Communications Clinic Transport space, and deliver initiatives in line with broader organisation goals
  • Providing specialist knowledge, advice and direction regarding strategic business plans and priorities in accordance with AV procedures or processes across software applications, triage processes and all alternative service provision options
  • Leading the management of shift operations to ensure optimal performance
  • Developing and maintain relationships with key stakeholders including system vendors and external health services
  • Coaching team members to build positive engagement experiences with key stakeholders

About you

Suited to a highly motivated individual who is passionate about improvement as you will enjoy a partnership approach to delivering excellence, to be considered for this position, you will possess the following:

  • Emergency response experience or experience working in a medical environment is highly desirable.
  • Completion of a postgraduate degree (desirable), relevant industry certification (or progress toward) with high level relevant experience, or an equivalent combination of training and sound experience.
  • Experience working in a customer service industry and prior training and service improvement experience. 
  • Understanding and exposure to communication room operations with solid supervisory and management experience.
  • Interpersonal and influencing skills to gain the acceptance and support of ideas, cooperation of others, and the ability to modify styles and techniques to accommodate tasks, situations and individuals.
  • Well-developed conceptual, analytical and problem-solving skills to enable the identification of issues, and the judgement and decision making ability to determine appropriate courses of action and formulation of strategies for achieving long-range organisational goals.
  • Integrity and judgement to ensure matters of a confidential or sensitive nature are handled appropriately.
  • Required to possess a current Victorian Driver Licence.

Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you!

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check. All applicants must have unlimited working rights in Australia.

This position is graded at AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021, plus 11% superannuation.

The Position Description for this role can be found at the AV Careers website https://careers.ambulance.vic.gov.au


How to apply

Your application will form an integral part of the selection process and should be of a high quality including:

  • Cover letter
  • Resume

Application must be submitted by 11.59pm on 18 October 2023. 

Refer to the 'Applying for a position with Ambulance Victoria' document for further information. For any queries, please email recruitment@ambulance.vic.gov.au or contact us on 03 9840 3653.

Applications must be submitted via the AV Careers website https://careers.ambulance.vic.gov.au/ to be considered. Emailed applications will not be accepted.

To apply click ‘Apply'.


At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

From here...