Manager Clinical Triage

Job Details
Careers Logo
Department: Ambulance Victoria
Work Type: Fixed term - full time
Job Function:
Classification: See Advertisement
Work Location: Burwood East Business Centre
Reference: VG/1776688
Closing Date: 12-Mar-2024
Salary Range: See Advertisement
Job Duration: N/A
Attachments: Manager Clinical Triage (PD0765B).pdf (PDF, 184KB)
Position Description

How to apply for a position with AV.pdf (PDF, 119KB)


Position Details

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

Ambulance Victoria (AV) has an exciting opening for a Manager, Clinical Triage, to lead a dedicated and progressive team with a focus on leading clinical excellence and innovation in our secondary triage service. This is a full-time 12 month fixed term opportunity to join the Operational Communications division which is responsible for coordinating and optimising state-wide emergency and non-emergency ambulance response, as well as the provision of patient care through Australia's largest secondary triage service.

About the role

If you take pride in being someone who makes a difference, then this role is for you. Reporting to the Director, Operational Triage Services, and working closely with the Manager, Triage Operations, this position is accountable for the leadership of staff and achievement of clinical performance outcomes within Secondary Triage.

With a key focus on leading clinical standards and the development and implementation of clinical and educational programs. Your responsibilities will include, but are not limited to: 

  • Leading innovation and continuous review of clinical triage systems, processes and structures including education, training, and coaching
  • Providing day to day operational leadership and resourcing to meet demand, with a focus on clinical performance outcomes and leading strategies to achieve optimum clinical results.
  • Provide leadership support for the Patient Management function to achieve Best Care responses for frequent and complex callers.
  • Advising on and recommending strategies, improvements, and best practice in areas of service delivery, systems, performance, and clinical standards
  • Identifying, developing, and implementing mitigation strategies for risks related to clinical assessment, patient safety and patient experience
  • Provision of strong and effective leadership, coaching and mentoring to the clinical triage leadership team and personnel by fostering a performance based, collaborative culture with a commitment to world class clinical standards
  • Regularly monitor and assess the performance of direct reports to provide constructive feedback, highlighting development needs
  • Understand, observe and adhere to all safe working procedures and maintain safe work practices

About you

Suited to a highly driven and motivated individual who is passionate about improving service delivery and the successful applicant will possess:

  • Highly developed and contemporary clinical knowledge and skills
  • High level understanding of Secondary Triage practices and the whole of health system approach to the development and supplementation of health pathways
  • Current AHPRA Paramedic or Division 1 Nurse registration
  • Demonstrated previous experience in systems improvement
  • Extensive experience in leadership, management and supervision of clinically complex multi-disciplinary teams, and an ability to provide clinically appropriate guidance while ensuring staff welfare and wellbeing support
  • The ability to work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivation or backgrounds; to make the most effective use of capabilities, insights and ideas of all individuals
  • Strong verbal and written communication skills to enable ideas and opinions to be expressed clearly and effectively, to enable effective interaction with staff at all levels within the organization including external stakeholders and members of the public, and the preparation of accurate and well-presented documents and reports
  • Required to be available outside of ordinary working hours and frequently provide advice, support or intervene and manage emergency or time critical incidents or issues to the level of their authority (CAA2)

Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you!

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

The salary for this position is in alignment the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement (AVMA EA 2021-Schedule B) plus super.

The Position Description for this role can be found at the AV Careers website

How to apply

Your application will form an integral part of the selection process and should be of a high quality including:

  • Cover letter outlining your experience and interest in the position
  • Current Resume
  • Separate document addressing the selection criteria (detailed under ‘Key Selection Criteria' in the position description)

Applications must be submitted by 11.59pm on 12 March 2024 clicking ‘apply'. Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted.

Refer to the ‘Applying for a position with Ambulance Victoria' document for further information For any queries, please email Diana Zimmerman  at


At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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