Director Complex Care

Job Details
Careers Logo
Department: Ambulance Victoria
Work Type: Ongoing - full time
Job Function:
Classification: See Advertisement
Work Location: Essendon Fields
Reference: VG/1797171
Closing Date: 27-Jun-2024
Salary Range: See Advertisement
Job Duration: N/A
Attachments: AV7 Director Complex Care (PD0751).pdf (PDF, 317KB)


Position Details

  • Report directly to the Executive Director, Specialist Operations and Communications
  • Contribute to an organisation focused on improving lives through outstanding care
  • Permanent opportunity

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

About the role

A critical senior leadership position within Specialist Operations and Communications Directorate, the Director, Complex Care will be required to improve, lead and drive high-quality Complex Care services to the Victorian Community whilst undertaking key initiatives to drive forward a positive cultural change and reform agenda.

With an ability to champion change, reform and optimal performance, whilst balancing competing risks and impacts to deliver consistently high-quality complex care response, this position will be critical to –

  • Leading the Complex Care team in accordance with AV values and priorities, operation procedures and clinical practice guidelines to ensure holistic daily preparedness and incident response readiness.
  • Role modelling best care principles whilst providing specialist expertise and knowledge in anticipation of emergency and non-emergency requirements across Complex Care.
  • Driving a safe, lawful, and respectful workplace culture whilst building capability across Complex Care to accept and embed cultural transformation, integration and performance improvements.
  • The provision of reliable strategic and operational advice which informs and contributes to achievement of regional and overall AV strategic goals, risk mitigation, innovation, and continuous improvement both within Complex Care and across the wider operational environment.

About you

Suited to highly motivated and strategic individual, the successful applicant will possess –

  • Significant operational management experience, ideally supported by a tertiary qualification in a business, management, or public administration discipline
  • Proven senior leadership experience with success in the development, implementation and evaluation of a wide scale service delivery and operational programs and cultural change/reform.
  • Demonstrated industry experience in a senior position within a complex and geographically dispersed organisation, preferably in the Health or Emergency Services field
  • A high level of communication with an ability to build and maintain relationship with a range of stakeholders, both internal and external
  • A coaching, mentoring and leadership approach to management of a large, diverse workforce across multiple locations with demonstrated success in leading teams through work reforms and change, continuous culture improvement with a professional development focus.

This position will be required to maintain a significant presence across the Complex Care environment, with the position based at our Essendon Fields Operations Centre.

Additionally, the attached PD is reflective of the position title and division as of June 2024.

Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. Although there will be a requirement to maintain a presence at Headquarters, flexible working arrangements are available and will be discussed with the successful candidate. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you!

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

How to apply

See ‘Applying for a position with Ambulance Victoria' on our careers page. For any queries, please contact Danielle Bourke, Lead Recruitment and Selection – 0417 374 824 or via email

Your application will form an integral part of the selection process and should be of a high quality including:

  • A covering letter
  • A resume
  • A statement (maximum one page) advising on
    • Your interest in the position
    • How your skills and experience to date would set you up for success in this position
    • What you anticipate your impact will be in the position

Please note, as we have requested a statement as above, key selection criteria is not required. 

We request that your application for the Director, Complex Care position is forwarded by 11.59pm AEST, Thursday 27 June 2024 by clicking on ‘apply online'.

Applications must be submitted via the AV Careers Centre website to be considered.


At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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