At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life.

At Ambulance Victoria (AV) we are striving to create a safe, fair, and inclusive workplace. One of our key pillars for our vision is a culture where people feel safe to speak up and take action when they see behaviours that are outside our code of conduct, unlawful, or harmful. We are seeking a Director Professional Standards and Behaviours to actively support the highest standards of professional conduct and ethical behaviour and seek to build organisation-wide engagement in the prevention of unlawful or harmful workplace conduct.

This is a full-time, ongoing position based at our Blackburn North Business Centre. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at our Blackburn office in line with our hybrid working model.

About the role

Reporting directly to the Chief Executive Officer, this role will lead the team that provides expert advice, receives and investigates complaints, supports stakeholders through a person centric and trauma-informed approach. Responsibilities include (not limited to):

• Provide strategic oversight and direction for AV's Professional Standards & Behaviours Department (PSBD), including key developments across specialist function streams for intake, response and support, investigations, policy, and research
• Increase the safety of AV workplaces in the short term through immediate action/intervention and over the long term through identification of key themes to inform broader culture change/reform by promoting a central point of support and advocacy for those who experience unlawful or harmful conduct
• Lead PSBD to provide authoritative, expert advice to the Chief Executive Officer, Executive Directors and leaders across AV on leading practice, person-centred approaches, caseload forecasting, workplace trends, risk mitigation, and contingency planning
• Manage the quality assurance and professional services and business operations, including planning, budgets, financial performance, and expenditure to deliver key organisational priorities in line with AV's methodologies, financial frameworks, procurement, and people policies
• As a professional expert, build strong, influential, and collaborative relationships with senior internal stakeholders, operational management, and specialists within AV and external key health and emergency stakeholder representatives on specialised policy development and industry strategies
• Provide strong and effective leadership by fostering a performance based, collaborative culture focused on continuous improvement and commitment to best practice

About you

To be considered for this position, you will have completed a postgraduate degree with relevant experience in Human Resources, Law, Human Rights or related discipline, or an equivalent combination of training and extensive relevant experience in management of workplace compliant and conduct matters. Other requirements include (not limited to):

• Extensive relevant experience and/or knowledge regarding management of workplace discipline, conduct and misconduct, industrial or human resource matters and/or strategic and executive leadership and operational delivery or implementation
• Knowledge of federal/state legislation relating to equal opportunity, human rights, and workplace relations (desirable)
• Demonstrated experience working in senior roles in a complex organisation with diverse business requirements
• High level conceptual and analytical skills and demonstrated professional expertise in providing sound, practical advice to senior levels and key external stakeholders on complex issues
• Knowledge and experience in human-centred workplace practices and contemporary practices in managing workplace harm matters
• Demonstrated experience developing initiatives, policies, programs that impact across multiple major functional areas
• Proven experience and success in building and leading high-performing teams undertaking sensitive and complex activities

Working at Ambulance Victoria

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.

This position is classified AV7 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.

How to apply

Your application is an integral part of the selection process and should include: 

• Current resume
• A statement (maximum one page) advising on your interest in the position, how your skills and experience to date would set you up for success in this position and what you anticipate your impact would be 

Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au by 11.59pm (AEDT) on Wednesday 28 January 2026 to be considered. Emailed applications will not be accepted. For further information, please refer to ‘Applying for a position with Ambulance Victoria‘.

For any queries, please contact Melissa Ryan, Senior Advisor Recruitment & Selection via phone – 0477242947 or email Melissa.Ryan@ambulance.vic.gov.au.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.