At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

The Senior Manager, Peer and Pastoral Care, leads the Peer and Pastoral Care teams in the management of frontline support programs by ensuring these are efficient, effective and streamlined in their delivery, also ensuring adequate governance requirements and associated systems and processes are in place. It provides leadership, oversight, direction and ensures delivery of integrated Peer Support and Pastoral Care services and ensures the activities align to supporting best practice outcomes for AV staff. 

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster Headquarters in line with our hybrid working model. 

About the role

Reporting to the Director Wellbeing & Support Services, responsibilities of this position include, but not limited to:

• Manage the resourcing, training and development, supervision frameworks and regular debriefing of the team, ensuring appropriate and effective state-wide coverage and response
• Provide support to managers to build capability in managing staff with wellbeing issues
• Manage and develop staff to achieve organisational goals through mentoring and performance development discussions
• Play a leadership role in creating a safe and respectful workplace culture by proactively championing practices that promote staff and patient safety, health and wellbeing and model ethical and positive workplace behaviour consistent with AV values
• Represent AV in a range of forums and committees as required
• Develop collaborative relationships across AV and externally to promote wellbeing initiatives, raise awareness and deliver wellbeing and support programs
• Ensure compliance with legislative and financial regulations and frameworks; delivering business plans and priorities in accordance with organisational policies, processes and guidelines ensuring activities are aligned to corporate/ strategic objectives
• Work closely with the Wellbeing and Support Services leadership team to ensure services are aligned and integrated into AV's wellbeing and support services and meet AV's needs in caring for the mental health and wellbeing of employees, first responders and their families 

About you

To be considered for this position you will possess:

• A relevant tertiary qualification or industry certification with extensive relevant experience
• Demonstrated experience in leading teams to achieve results in large, complex or diverse organisations
• Demonstrated experience in managing a 24/7 service (desirable)
• Demonstrated experience and skills in the management and delivery of staff wellbeing support programs and/or emergency services would be highly advantageous
• Required to be available outside of ordinary working hours to provide advice, support or authoritative direction to other employees or managers involved in dealing with emergency or time critical incidents or issues (CAA1)
• Required to possess a current Victorian Driver Licence 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. 

This position is classified AV6 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. 

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au. 

How to apply

Your application is an integral part of the selection process and should include: 

• Cover letter outlining your experience and interest in the position
• Current resume
• A separate document addressing the key selection criteria from the position description 

Applications must be submitted by 11.59pm AEST on Thursday 23 April 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.