Retrieval Administration Support Officer

Job Details
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Department: Ambulance Victoria Springboard
Work Type: Ongoing - part time
Job Function:
Classification: See Advertisement
Work Location: South Melbourne
Reference: VG/VG/1430735
Closing Date: 22-Nov-2019
Salary Range: See Advertisement
Job Duration: N/A
Attachments: Retrieval Administrative Support Officer (RASO) PD.pdf (PDF, 351KB)
Position Description

How to apply for a position with AV.pdf (PDF, 119KB)


Position Details

Ambulance Victoria (AV) is currently seeking to recruit Retrieval Administrative Support Officers (RASO) to join our Specialist Services division. These positions are permanent part-time positions, located with Adult Retrieval Victoria (ARV), at South Melbourne, at an average of 24 hours per week. 

About the role:

The RASO is the first point of contact for all referrals to the state wide adult retrieval service. The primary function of this role is to provide telephony support and effective and efficient administrative support to the ARV Clinical Coordinator. 

Responsibilities include but are not limited to:

  • Providing 24/7 call taking and telephony support, including general administrative support to the ARV Clinical Coordinator
  • Database  and case management including data entry, and data checking procedures
  • Establishing telehealth connections between ARV and regional hospitals across Victoria as required.
  • Liaising with multiple providers to arrange and book transport platforms

About you

The successful applicant/s will have demonstrated experience in administration duties, including call taking and telephony experience.  Intermediate to advanced computer and typing skills are essential, as well as strong communication and problem solving skills teamed with excellent attention to detail. Ability to multitask and work in a fast paced dynamic environment as well as processing superior verbal and written communication skills is a must for this role.

What's in it for you?

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance.  We offer salary packaging options and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities.  If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you!

How to apply

Applicants are requested to address the selection criteria detailed in the position description. Please ensure you read the “Applying for a position with Ambulance Victoria” document prior to submitting an application.

If you have any queries, please email or for further position information contact Recruitment on 03 9840 3653.

Your application will form an integral part of the selection process and should be of a high quality including:

  • A covering letter
  • A resume
  • A document addressing the selection criteria detailed on the last page of the position description 

We request that your application for the Retrieval Administrative Support Officer position is forwarded by 5:00pm Friday 22nd November 2019 by clicking the ‘Apply Now' button.

Ambulance Victoria is an Equal Opportunity Employer

By applying for this position within Ambulance Victoria (AV), you agree to undertake an assessment of any Secondary Employment or Outside interests.  This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the new role.

Applications must be submitted via the AV Careers Centre website to be considered.  Please note that applications via INDEED will not be considered.

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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