Offender Services Manager - Dame Phyllis Frost Centre
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers
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| Department: | Department of Justice and Community Safety |
| Work Type: | Ongoing - full time |
| Job Function: | Prison and Corrective Services |
| Classification: | VPSG5 |
| Work Location: | Melbourne - Western Metro |
| Reference: | VG/4907 |
| Closing Date: | 12-Mar-2026 |
| Salary Range: | $113,022 - $136,747 |
| Job Duration: | N/A |
| Attachments: | Position Description - 4907 - VPS5 - Offender Services Manager - Ongoing, full time - Ravenhall -Feb 2026.docx (Word, 533KB) |
| Contact: | Anne Morgan on 83578415 anne.morgan@justice.vic.gov.au |
Position Details
- Ensure a high standard of program service delivery to women in custody, meeting their complex needs and delivering initiatives which contribute to the improvement of their lives
- Ongoing full-time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS5: $113,022 - $136,747 plus superannuation
The Department of Justice and Community Safety (the department) is seeking an Offender Services Manager, to provide a critical role within Dame Phyllis Frost Centre (DPFC).
About the Business Unit
The Corrections and Justice Services (CJS) group, comprising Corrections Victoria (CV), Justice Health and Justice Services, plays an integral role in developing safer and more resilient communities and in delivering a trusted justice and community safety system.
CV is responsible for the implementation of policies, programs and services that ensure the safe and secure containment of prisoners, and that seek to rehabilitate offenders by addressing the underlying causes of offending behaviour.
CV also sets strategy, policy and standards for the management of the state's system of correctional facilities whilst also developing programs for the management and rehabilitation of prisoners and the community-based supervision of offenders.
As part of the CJS group, the DPFC is a 649 bed maximum-security facility for female offenders, and is located within the West Metropolitan Region of Melbourne Victoria.
About the Role
Reporting into the General Manager, the Offender Services Manager is part of the DPFC Executive management team. The Offender Services Manager will show leadership not only in the range of programs provided that address the needs of offenders, but also in ensuring the quality and integrity of programs provided, and in reflecting contemporary innovations in the provision of correctional programs and offender management.
The Offender Services Manager oversees the management of the non-therapeutic programs including prisoner wellbeing, cultural, orientation, parenting, recreational and transitional programs, delivered by a range of CV units, contracted providers and not for profit services providers coordinated by the Offender Services team.
Some of your duties will include:
- Point of contact for all therapeutic interventions at the location and ensures effective interface and collaboration occurs between all service providers at the location via Chairing a weekly Case Planning Review Panel.
- Manage and coordinate the non-therapeutic programs including chaplaincy, cultural, recreational, transitional, orientation, parenting and wellbeing programs and ensure stakeholder collaboration and communication across the location.
- Manage interdependencies and coordination across relevant projects to ensure that information relating to program and services deliverables, risks and issues are effectively communicated between stakeholders (including CV) and that service expectations are monitored and achieved.
To learn more about this role before applying, please read the attached position description.
About you
To be successful in this role, you will have:
- Demonstrated knowledge and understanding of the Criminal Justice System including (but not limited to) the risk-needs-responsivity framework.
- Demonstrated experience in a management role.
Qualifications
- A tertiary qualification in an appropriate discipline is highly desirable. Demonstrated skills and experience in human services, community development, welfare practice, education or related fields are highly regarded.
How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.


