Family Engagement Worker - Dame Phyllis Frost Centre

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
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Department: Department of Justice and Community Safety
Work Type: Ongoing - full time
Job Function: Prison and Corrective Services
Classification: VPSG4
Work Location: Melbourne - Western Metro
Reference: VG/8552_JAN26
Closing Date: 20-Jan-2026
Salary Range: $97,955 - $111,142
Job Duration: N/A
Attachments: Position Description - 8552, 8553 - VPS4 - Family Engagement Worker - Ongoing, Full Time - January 2026.docx (Word, 540KB)
Job Specification

Contact: Mathew Nally on 8357 8854
mathew.nally@justice.vic.gov.au

Position Details

  • Assist women to re-establish and/or strengthen relationships with their children and other family members while in custody.
  • 2 x Ongoing, Full-Time Opportunities to work with a high-performing and passionate team in the Victorian Public Service
  • VPS Grade 4: $97,955 - $111,142 plus superannuation.

 

The Department of Justice and Community Safety is seeking 2 Family Engagement Workers to provide a critical role at Dame Phyllis Frost Centre.

About the Business Unit

The Corrections and Justice Services (CJS) group, comprising Corrections Victoria (CV), Justice Health and Justice Services, plays an integral role in developing safer and more resilient communities and in delivering a trusted justice and community safety system.

CV is responsible for the implementation of policies, programs and services that ensure the safe and secure containment of prisoners, and that seek to rehabilitate offenders by addressing the underlying causes of offending behaviour.

CV also sets strategy, policy and standards for the management of the state's system of correctional facilities whilst also developing programs for the management and rehabilitation of prisoners and the community-based supervision of offenders. As part of the CJS group, the Dame Phyllis Frost Centre (DPFC) is a 649-bed maximum-security facility for female offenders located within the West Metropolitan Area.

About the Role

The Family Engagement Worker is an integral part of the Family Engagement Service and will be responsible for assisting women prisoners and their families to maintain relationships or re-establish contact with family. Using a whole of family approach, the Family Engagement Worker will identify, assess, and coordinate family engagement planning and referrals for women and their families. This will include liaison with other Government departments, such as the Department of Families, Fairness and Housing (DFFH) Child Protection and working on strategies to assist women to transition to the family unit and the community in general.

The Family Engagement Worker will also work closely with other prison staff and service providers to ensure activities that support women, and their families operate in a collaborative, integrated, and coordinated manner.

Some of your duties will include:

  • Assist women to re-establish and/or strengthen relationships with their children and other family members while in custody.
  • Act as a point of contact with agencies such as DFFH Child Protection, including where women identify a desire to maintain/re-establish contact with their children who may be in out-of-home care arrangements.
  • Coordinate and involve women in goal setting during all stages of imprisonment to encourage and support women and their families' engagement during all types of contact.
  • Facilitate family focused information sessions for women prisoners and their families.
  • Assist with the facilitation of parenting programs such as Triple P Parenting Program, bringing up great kids or tuning into kids.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

  • Demonstrated knowledge of complexities associated with women in custody, including transition and reintegration issues and needs of women prisoners
  • Experience working with women and their families
  • Experience working in environments where it can be difficult to keep clients engaged
  • Capacity to work within a prison setting
  • Experience delivering parenting programs or similar public speaking roles is desirable

Qualifications/requirements

  • Demonstrated skills in similar roles, tertiary qualifications and/or experience in human services, family welfare practice, or related fields is desirable.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.


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