Triple Zero Call-Takers

Job Details
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Department: Emergency Services Telecommunications Authority
Work Type: Ongoing - full time
Job Function: Emergency Management
Classification: See Advertisement
Work Location: Docklands/Burwood East
Reference: VG/1232781F
Closing Date: 30-Apr-2017
Salary Range: See Advertisement
Job Duration: N/A
Attachments: 20140128 Calltaker Position Description (Generic).pdf (PDF, 185KB)

Applicant Information Kit.pdf (PDF, 446KB)
Job Specification

Contact: Recruitment Team

Position Details

Help save lives and make a real difference to the community

Rotating roster with day and night shift

The Emergency Services Telecommunications Authority – ESTA – is Victoria’s provider of emergency services communications. It is one of the few emergency communications agencies in the world that manages communications for the full range of emergency service providers, dealing with over 2.5 million calls annually, dispatching more than 1.9 million events, each one representing a personal emergency for someone, somewhere in Victoria.

At ESTA we have a community first focus and our people are committed to achieving the best possible outcomes in emergency response. Our team members are dedicated and highly skilled. We work hard with a strong performance focus as every second counts, we support each other, and we have fun. Our work is very rewarding, there is a career path in place as you build capability, and we offer generous conditions for people who successfully qualify through our training period. Our team is diverse and we welcome people from diverse backgrounds representing the broader community.

ESTA is currently seeking applications for Triple Zero Police and Ambulance Call-Takers in 2017.

ESTA provides comprehensive initial and ongoing training to enable you to feel confident in your work.

If you are community-minded and you can skilfully multi-task, demonstrate accuracy, speed, empathy and resilience in a structured, time critical environment, then this may be the perfect career for you. Successful applicants must have superior communication skills and the ability to manage extreme situations in a calm and controlled manner. You will have demonstrated your critical thinking ability either through higher education or through proven experience in an industry where the ability to make important and accurate decisions at speed is required.

To find out more about this rewarding career opportunity, please visit our website and download a copy of the Applicant Information Kit from our People & Careers section.

It is important that you read the Applicant Information Kit which contains important information about the selection process, roster commitments and information about the job application process.

ESTA is an equal opportunity employer that values diversity and offers reasonable adjustment to people with a disability on request.


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