Triple Zero Emergency Call-Takers - Ambulance & Police

** Seeking Expressions of Interest for commencement in 2020 ** Are you looking for a career change? Our call-taker roles are both unique and rewarding – come work for ‘000’!
Job Details
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Department: Emergency Services Telecommunications Authority
Work Type: Ongoing - full time
Job Function: Emergency Management
Work Location: Ballarat
Reference: VG/1373982BA
Closing Date: 31-Dec-2019
Salary Range:
Job Duration: Ongoing
Attachments: Call-Taker Applicant Information Kit.pdf (PDF, 2.51MB)

Contact: ESTA Careers Recruitment Team

Position Details

** Seeking Expressions of Interest for commencement in 2020 **


  • Feel good about what you do - help save lives
  • Join a close knit team of like-minded people
  • Work within challenging and stimulating environment
  • Build your career and fulfil your potential while giving back to the community!


About ESTA

The Emergency Services and Telecommunications Authority (ESTA) is the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manages the provision of advanced, operational communications for police, ambulance, fire services and the SES. 


About the role

As Call-takers receive and process all emergency and non-emergency calls from the public and other agencies, including:

  • Answering Triple Zero calls and obtaining all the information required by following a standard sequence of procedures;
  • Verifying the event location and accurately identifying it on a mapping system;
  • Accurately entering all relevant information received into the ESTA Computer Aided Dispatch (CAD) system for use by a Dispatcher; and
  • Processing updates and further information as the event or incident progresses.


Who we are looking for

ESTA Call-taker roles are unique and challenging and we have successful Call-takers from a wide range of occupation backgrounds, life stages and cultural backgrounds. We are seeking people who can demonstrate the following competencies:

  • Uses computer software and equipment to quickly and accurately complete tasks under time pressure (often while multi-tasking).
  • Types quickly and accurately.
  • Works with speed and accuracy within established procedures.
  • Consistently achieves results through effective decision-making and persistence.
  • Communicates effectively by listening, showing appropriate empathy and adapting communication style to suit situation.
  • Composed and calm in pressure situations and can tolerate stress.
  • Able to demonstrate the highest standards of professional conduct and support for others.
  • Learns quickly, enjoys developing capability and embraces feedback.


Benefits & culture

  • Belong to a connected and highly supportive and caring team, united by a common purpose
  • ‘You made a Difference' staff award program
  • Attractive pay and conditions including 5 weeks annual leave per year
  • Comprehensive initial and ongoing training
  • Discount rates for Health Insurance and Gym memberships

To find out more about this rewarding career opportunity, please visit our website and download a copy of the Applicant Information Kit from our People & Careers section


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