Triple Zero Call-taker

Applications for Triple Zero Police Call-takers are now open for our October intake. ESTA has recently opened a new, state of the art, purpose built, Triple Zero Communications Centre in Williams Landing (about 20 minutes from the CBD). We are looking for people who want a role where they can contribute to the community, help save lives and help make Victoria safer.
Job Details
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Department: Emergency Services Telecommunications Authority
Work Type: Ongoing - full time
Job Function: Emergency Management
Classification: See Advertisement
Work Location: Williams Landing
Reference: VG/1439979G
Closing Date: 30-Sep-2020
Salary Range: See Advertisement
Job Duration: Ongoing - Full Time
Attachments: No File Attached
Contact: ESTA Talent Team
ESTACareers@esta.vic.gov.au

Position Details

  • do you have what it takes to be a calm and assertive voice during an emergency?
  • are you able to commit to 12 hour rotating roster?
  • can you accurately type and navigate multiple screens simultaneously?

Applications for triple zero police call-takers are now open for our October intake. ESTA has recently opened a new, state of the art, purpose built, triple zero communications centre in Williams Landing (about 20 minutes from the CBD).  We are looking for people who want a role where they can contribute to the community, help save lives and help make Victoria safer.  

About ESTA

The Emergency Services and Telecommunications Authority (ESTA) is the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manages the provision of advanced, operational communications for police, ambulance, fire services and the SES. 

About the role

Call-takers receive and process all emergency and non-emergency calls from the public and other agencies in Victoria including:

  • answering triple zero calls and obtaining all the information required by following a standard sequence of procedures;
  • verifying the event location and accurately identifying it on a mapping system;
  • accurately entering all relevant information into the ESTA Computer Aided Dispatch (CAD) system for use by a Dispatcher and processing updates as the event progresses.

We ask applicants to consider the following prior to submitting an application:

  • this position requires the successful applicants to work a full-time rotating shift work roster which includes day and night shifts upon completion of their initial 4-7 weeks training;
  • these roles are very demanding, applicants need to consider the challenging and emotive nature of the Call-taker position.        

Who we are looking for

ESTA Call-taker roles are unique. We have successful Call-takers from a wide range of occupation backgrounds, life stages and cultural backgrounds. We are seeking people who can demonstrate the following competencies:

  • navigate computer software quickly and accurately completing multiple tasks under time pressure.
  • type quickly and accurately and follow established procedures
  • consistently achieve results through effective decision-making and persistence
  • communicate effectively by listening, showing appropriate empathy and adapting your communication style to the situation
  • composed and calm in pressure situations and tolerate stress
  • demonstrate the highest standards of professional conduct and support for others
  • learn quickly, enjoy developing your capability and embrace feedback.

Benefits & culture

  • belong to a connected and highly supportive and caring team, united by a common purpose
  • 'You Made a Difference' employee award program
  • attractive pay and conditions including 5 weeks annual leave per year
  • comprehensive initial and ongoing training
  • discount rates for Health Insurance and Gym memberships

To find out more about this rewarding career opportunity, please visit our website www.esta.vic.gov.au and download a copy of the Applicant Information Kit.


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