Senior Tour Guide

The Department of the Legislative Assembly has an opportunity for a Senior Tour Guide to work with Tours and Customer Service unit.
Job Details
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Department: Parliament of Victoria
Work Type: Ongoing - full time
Job Function: Hospitality and Tourism
Classification: PoV2.2
Work Location: Melbourne - CBD
Reference: VG/000389A
Closing Date: 26-Apr-2017
Salary Range: $56,361 - $62,267
Job Duration: N/A
Attachments: 000389 Senior Tour Guide.doc (Word, 865KB)

Contact: Paul Gronewegan

Position Details



Senior Tour Guide

The Department provides administrative and procedural support to the Legislative Assembly and its committees.  The Tours and Customer Service Unit (TSCU) provides community engagement programs, particularly tours and programs for school students.  When Parliament is sitting, the Unit provides support to the Assembly Chamber.

The primary focus of this position is to provide support to the TCSU by conducting tours and role plays at Parliament House, assisting with the regional visits program, conducting metropolitan visits to schools, taking bookings for the tours program, and sharing front-of-house duties with other tour guides. The work covers non-sitting weeks, when the community engagement program is most busy, as well as sitting days, when the focus is Chamber support.

The successful applicant will be an excellent communicator with well developed interpersonal skills, have superior customer service skills, and be team-oriented.

Applicants must be available to undertake regional presentations as part of the Outreach Program. This involves visits of approximately 2–3 days at a time in Victorian regional centres.

Parliament offers excellent conditions of employment including training and development opportunities, choice of superannuation fund and use of the Parliamentary Library.

Salary: Grade 2.2, $56,361 + 9.5% employer superannuation

Term of appointment: Full time, ongoing

Applications close: 5.00 pm Monday 24 April 2017

Further information: Paul Groenewegen, Manager, Tours and Customer Service Unit on 9651 8434.

To view a position description and submit an application which must address the key selection criteria, please visit

Candidates who do not have Australian residential status must have an appropriate Australian work visa


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