Customer Services Team Leader
|Department:||Melbourne Metro Rail Authority|
|Work Type:||Fixed term - full time|
|Job Function:||Communications, Marketing and Media|
|Work Location:||Melbourne - CBD|
|Salary Range:||$90,890 - $109,969|
|Job Duration:||up to three years|
|Attachments:||MM PD - VPS5 Customer Services Team Leader.pdf (PDF, 155KB)|
|Contact:||Levina Honeyman - Senior HR Advisor|
Reporting to the Manager Communications and Stakeholder Relations, the Customer Services Team Leader will manage the delivery of the customer focused strategy for the Metro Tunnel Project. The position is responsible for implementing the Melbourne Metro Rail Authority’s customer service strategies and protocols to ensure project stakeholders, transport customers and community members are provided with outstanding service. Responsibilities include overseeing the operation of the Metro Tunnel information hub, ensuring an effective relationship with our call centre and stakeholder database providers and managing and reporting on customer service performance and public correspondence. The position works closely with members of the communications and stakeholder relations, legal and project teams, appointed contractor engagement teams, as well as other transport stakeholders, to achieve outstanding outcomes.
How to apply
Please include a Cover Letter, CV and response to Key Selection Criteria. We want to know why you want to work at the MMRA, why you are interested in the role, and, taking into account the Key Selection Criteria as a whole, how your skills, knowledge, experience and qualifications are applicable to the role.
Visit www.mmrailproject.vic.gov.au to find out more about this exciting project.
For a confidential discussion, please contact Ross Walker (Manager, People and Performance) on (03) 9027 5760.
Applications close 11.59 pm Sunday 26 March 2017.