Housing Customer Service Officers
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .
If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
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| Department: | Department of Families, Fairness and Housing |
| Work Type: | Fixed term - full time |
| Job Function: | Community Services |
| Classification: | As per advertisement |
| Work Location: | Morwell - Inner Gippsland area |
| Reference: | VG/0067973G |
| Closing Date: | 16-Dec-2025 |
| Salary Range: | As per advertisement |
| Job Duration: | Fixed term until: 31-DEC-2026 |
| Attachments: | 2025-12-02 679730 x 6 HCSO Housing Customer Service Officer Position Description (1).docx (Word, 249KB) Position Description |
| Contact: | Lara Williams 0436929335 lara.williams@dffh.vic.gov.au |
Position Details
THE ROLE
The Housing Customer Service Officers (HCSO) work within a supported, supervised environment to provide public housing information and assistance to people seeking accommodation, existing renters, community service organisations and government stakeholders to ensure enquiries are handled in a client-focused and timely manner in accordance with guidelines and policies.
HCSOs assist public housing renters, their advocates, contractors, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication.
The Housing Call Centre (HCC) is a fast-paced environment and is everchanging according to directions provided by the Victorian Government. HCSOs initially embed their training knowledge by taking inbound calls relating to maintenance and then, based on performance, progress to various other tasks as part of their skillset.
ACCOUNTABILITIES INCLUDE
- Provide high quality service to clients in relation to routine housing information.
- Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
- Review and accurately process contractor invoice claims for payment.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
Job details
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| Department: | Department of Families, Fairness and Housing |
|---|---|
| Job Reference: | VG/0067973G |
| Location: | Morwell - Inner Gippsland area |
| Work Type: | Fixed term - full time |
| Job Function: | Community Services |
| Classification: | As per advertisement |
| Salary Range: | As per advertisement |
| Job Duration: | Fixed term until: 31-DEC-2026 |
| Date posted: | 02-Dec-2025 |
| Application Close Date: | 16-Dec-2025 |
| Attachments: | 2025-12-02 679730 x 6 HCSO Housing Customer Service Officer Position Description (1).docx (Word, 249KB) Position Description |
| Contact: |
Lara Williams
0436929335 lara.williams@dffh.vic.gov.au
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