Information Coordinator
The SSR regulates the Social Services Standards, the Child Safe Standards (for organisations without a sector specific co-regulator as well as the social services sector), and also administers the Worker and Carer Exclusion Scheme (WCES), Reportable Conduct Scheme (RCS) and Working with Children (WWC) Check (WWCC) scheme and NDIS Worker Screening Check.
The Social Services Regulator takes an integrated and intelligence driven approach to identifying, preventing and excluding unsafe people from working with children and young people, as well as ensuring organisations that work with children and young people keep children safe from abuse and harm by meeting the Child Safe Standards.
As a co-regulator of the Child Safe Standards, the Social Services Regulator works with other co-regulators of the Child Safe Standards including the Department of Health, Victorian Registration and Qualifications Authority (VRQA), Victorian Early Childhood Regulation Authority (VECRA), and Workforce Inspectorate Victoria to keep children safe from harm and abuse.
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| Department: | Social Services Regulator(SSR) |
| Work Type: | Fixed term - full time |
| Job Function: | Regulatory, Governance and Compliance |
| Classification: | VPSG4 |
| Work Location: | Melbourne - CBD |
| Reference: | VG/00780957 |
| Closing Date: | 30-Aug-2026 |
| Salary Range: | $100,894 - $114,476 |
| Job Duration: | 2 years |
| Attachments: |
VPS 4 - Information Coordinator .docx (Word, 87KB) Position Description |
| Contact: |
Rachael McIntosh rachael.mcintosh@ssr.vic.gov.au |
Position Details
THE ROLE
Information used by the Worker Screening Operations Branch may be held across multiple agencies and regulatory schemes. The Information Coordinator, Worker Screening will facilitate access to information and administrative support to help the branch fulfil its regulatory responsibilities under the Worker Screening Act 2020 (Vic), including by:
- extracting information from internal databases to support assessment processes
- responding to public enquiries about the status of applications/renewals and child safety reforms
- supporting co-ordinated regulatory responses through internal and external information sharing.
While located within Worker Screening Operations Branch, the Information Coordinator will engage across the SSR, including with:
- SSR's Contact Centre
- the Worker Screening Intelligence and Compliance Branch
- Other SSR regulatory schemes, including the Reportable Conduct Scheme and the Worker and Carer Exclusion Scheme.
It will also be a ‘go to' for a range of external agencies relevant to Working with Children (WWC) Check and National Disability Insurance (NDIS) Check information sharing. The Information Coordinator plays an important role in Worker Screening Operations, helping deliver the Victorian Government's Child Safety Reform agenda through effective information sharing to support intelligence-led, proactive and preventative approaches to child safety.
ACCOUNTABILITIES INCLUDE
Day-to-day your responsibilities will include:
- Liaise with enforcement, regulatory, intelligence and child safety partners to request, receive and share information within established arrangements and protocols.
- Manage incoming enquiries and requests for information and respond in line with policies and procedures in a sensitive, accurate and efficient manner, conveying information related to Worker Screening functions to support consistent and timely responses.
- Maintain effective relationships with internal and external stakeholders, including by working collaboratively with operational teams and escalating emerging or complex issues to the Operations Manager.
- Support operational reporting and divisional efforts to record responses to incoming enquiries.
For more details, please open the position description.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please contact SSR HR at humanresources@ssr.vic.gov.au.
