Senior Customer Service Officer

At the Department of Parliamentary Services, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process.
Job Details
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Department: Parliament of Victoria
Work Type: Ongoing - full time
Job Function: Hospitality and Tourism
Classification: PoV3.1
Work Location: Melbourne - CBD
Reference: VG/02042024
Closing Date: 19-Apr-2024
Salary Range: $74,580 - $82,571
Job Duration: N/A
Attachments: 001335 Position Description - Senior Customer Service Officer.pdf (PDF, 140KB)

Contact: Jacquie Doolan

Position Details

Senior Customer Service Officer

Parliament of Victoria, Department of Parliamentary Services

About the role

Situated at the iconic Parliament House in the heart of the CBD, the Senior Customer Service Officer has oversight of the operations of the Parliament's Dining Rooms, ensuring a high standard of service is delivered to all patrons.

Supervising employees and agency personnel, this role provides support, instruction and on-the-job training. Working collaboratively with the Customer Service Coordinator, Manager, Executive Chef and Functions and Events Coordinator, the Senior Customer Service Officer ensures day-to-day service delivery, staffing requirements and administrative processes are managed and maintained effectively.

Reporting to the Customer Service Supervisor, this role sits within a tight-knit, professional team who share a passion and commitment for showcasing locally grown produce to offer a quality experience to all guests of Parliament House.

About you

  • You are an enthusiastic customer service professional and supervisor, with a track record of success in the provision of front-of-house services to a diverse client group.
  • A strong communicator, collaborator and team player, with excellent organisational, self-management and administrative skills.
  • You value continuous improvement and have an interest in joining a team who are committed to exceptional service delivery with a passion for locally sourced food and beverages.

Why join us?

Be part of the iconic, heritage-listed Parliament House and collaborate alongside a high performing team.

We offer a supportive work culture and flexible work/life balance - the nature and scope of flexible options available will depend on the requirements of the position. You are encouraged to discuss flexible arrangements with the hiring manager during the recruitment process.

Your professional development is important to us. That's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training to support your professional growth.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values of impartiality, responsiveness, respect, accountability, integrity and leadership, you will be recognised for your efforts through our reward and recognition program.

For more information about a career with Parliament, visit our website.

How to apply

Using the "Apply Now" button, please include a copy of your resume and a brief cover letter (1 page) broadly outlining your experience and how it directly relates to the position.

The process from here

Shortlisted candidates will be invited to an interview conducted by a selection panel. This interview may take place in our offices located in the Melbourne CBD or online.

Compliance Requirements

Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment. 

Successful candidates will also be required to complete (or maintain) the nationally accredited Responsible Service of Alcohol (RSA) certification prior to commencement. Due to this requirement, applicants must be a minimum of 18 years or over to apply.


If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email or on (03) 8682 2789.

From here...