Customer Experience Adviser

The Level Crossing Removal Project (LXRP) was established in 2015 to oversee the largest rail infrastructure project in Victoria's history, including the elimination of 75 dangerous and congested level crossings across Melbourne. To date, 29 level crossings have been removed, 18 train stations have been rebuilt, new track has been laid, and eight level crossing removals are now in construction. Our vision of 'Delivering Great Change, Transforming the way Victorians live, work and travel' is reflected in everything we do at LXRP.

To continue this exciting work, we currently have an exciting opportunity for an experienced Customer Experience Adviser to join the dynamic Corporate Communications team.

Job Details
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Department: Level Crossing Removal Project
Work Type: Fixed term - full time
Job Function: Customer Service / Call Centre
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/025040
Closing Date: 25-Aug-2019
Salary Range: $85,279 - $96,759
Job Duration: N/A
Attachments: LX - 025040 - Customer Experience Adviser - VPS 4 - PD .pdf (PDF, 202KB)
Job Specification

Contact: Lauren Mitchell
03 9095 4263

Position Details

Customer Experience Adviser

  • High-profile rail infrastructure project
  • Salary range of $85,279 - $96,759 plus superannuation
  • One full time, fixed term VPS 4 opportunity for up to 3 years


An exceptional opportunity exists for a suitably experienced Customer Experience Adviserto join the Level Crossing Removal Project (LXRP), working on one of the largest infrastructure projects in Victoria's history.

Reporting to the Customer Experience Manager, the Customer Experience Adviser will be responsible for providing assistance to the contact centre which ensures our transport customers, project stakeholders and community members are met with outstanding service.  The position will also be responsible for providing LXRP with analytical insights to enable decisions that support the customer experience and call centre best practice.

Key to your application will be your previous experience in a call centre environment including an understanding of call centre operations, metrics and performance drivers. Your ability to drive customer service within a government environment will also ensure your success in this critical role.


How to apply

To register your interest in this exciting role, please click on the APPLY NOW link to submit a resume and cover letter outlining your motivation and suitability for the position. Please note a separate address of the Key Capabilities is NOT required.

For further information about this position please contact Lauren Mitchell, Recruitment Adviser on (03) 9095 4263.

We believe in inclusiveness, diversity and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that a diverse and inclusive culture brings for our employees and in turn, encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage Aboriginal and Torres Strait Islanders, people with a disability and others from under-represented backgrounds to apply.

To find out more about LXRP please visit

Applications close midnight, Sunday 25 August 2019.

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