Workplace Services Officer

• Salary: $81,496 - $98,955 (Plus Superannuation)
• Fixed term role: Until March 2027
• Usual hours of work: Full time (flexibility may be available)
• Usual work location: 121 Exhibition Street, Melbourne

The Role

This position will be responsible for ensuring the delivery of facilities, fleet, mail and safety-related services in a challenging and busy corporate environment. In this position you will be required to have a strong understanding and commitment to continuous improvement and customer service.

Main accountabilities:

• Resolves local operational service delivery problems within guidelines
• Assesses client needs and delivers a range of services in complex situations;
• Explains concepts and policies to clients, stakeholders and staff 
• Monitors and administers straight forward, local contracts and service agreements within a well-defined service delivery framework

The Team

The position of Workplace Services Officer forms a part of the Information Technology & Workplace Services within the Corporate Services group.

The Corporate Services group consists of specialist functions including strategic communications, finance, investment and procurement, performance and governance, legal and legislation, people and culture, information technology and workplace services and the close out of activities related to the Commonwealth Games. Information Technology & Workplace Services (IT &WS) oversees the delivery of ICT and Office Accommodation-related investments and services to DJSIR.

About You

The successful candidate will ideally have the following skills and experience:

• Systems Thinking: Assesses situations and identifies the best systems tools for analysing, understanding the system and addressing problems. 
• Critical Thinking and Problem Solving: Resolves issues through deep understanding and interpretation of existing guidelines. Where guidelines aren't available, analyses ideas available and takes action including in consultation with others to resolve problems.
• Stakeholder Engagement: Takes steps to add value for the client or stakeholder; Links people with other areas as appropriate; Monitors client and stakeholder satisfaction; Constructively deals with stakeholder issues. 

Further Information

For a confidential discussion, please contact Sarah Doumit, Team Leader, Workplace Services on sarah.doumit@ecodev.vic.gov.au

The Department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards.

Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department. For further information on the position, please refer to the attached position description.

Please note: We are committed to inclusive recruitment. If you require an adjustment to participate in any stage of the recruitment process or have a particular requirement to be communicated with by either telephone or email only, please notify the DJSIR Talent Acquisition Team on 0472 875 685, or via email at recruitment@ecodev.vic.gov.au with the position number in the subject line.

How to Apply

Please click the ‘Apply Now' button. As part of the application process, you will need to provide a copy of your resume and a 1 page maximum cover letter addressing the key selection criteria outlined in the position description.

Applications close at 23:59pm on 8 June 2026.