Senior Food & Beverage Attendant

Parliament of Victoria, Department of Parliamentary Services

• Ongoing full-time position
• PoV 3.1 – $74,580 - $82,571 per annum

The Parliamentary Administration Act 2005 and the Parliamentary Officers (Non-Executive Staff – Victoria) Single Enterprise Agreement will be revised during 2024 and is a nexus agreement to the Victorian Public Sector Enterprise Agreement. It is anticipated that the revised salary range for Grade 3.1 will be $76,817 - $85,048.

About the role

Situated at the iconic Parliament House in Melbourne, the Senior Food & Beverage Attendant (Senior Customer Service Officer) assists in the oversight of the operations of the Parliament's Dining Rooms, overseeing the running of Session's Café and Catered Events, ensuring a high standard of service is delivered to all patrons.

Supervising employees and agency personnel, this role provides support, instruction and on-the-job training. Working collaboratively with the Executive Chef and Functions and Events Coordinator, the Senior Food & Beverage Attendant ensures day-to-day service delivery, staffing requirements and administrative processes are managed and maintained effectively.

Reporting to the Customer Service Supervisor, this role sits within a tight-knit, professional team who share a passion and commitment for showcasing locally grown produce to offer a quality experience to all guests of Parliament House.

About you

• You are an enthusiastic hospitality professional and supervisor, with a track record of success in the provision of front-of-house services to a diverse client group.
• A strong communicator, collaborator and team player, with excellent organisational, self-management and administrative skills.
• You value continuous improvement and have an interest in joining a team who are committed to exceptional service delivery with a passion for locally sourced food and beverages.

Why join us? 

Come to the iconic heritage listed Parliament House or our adjacent modern offices and collaborate with the team.

We understand that your health and wellbeing are integral to your success and have a range of benefits to ensure your physical and mental health are supported. These include access to health and wellbeing initiatives.  

Your professional development is important to us. That's why we have a dedicated learning and development framework, along with development programs and targeted in-house training to support your professional growth.   

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program. 

For more information about a career with us, visit our website. 

How to apply 

Using the "Apply Now" button, please include your resume and a brief cover letter (1-2 pages) broadly outlining your experience and how it directly relates to the position.  

The process from here  

Shortlisted candidates will be invited to an interview conducted by a selection panel. This interview may take place in our offices located in the Melbourne CBD or online. 

Accessibility 

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact our Recruitment Team via email recruitment@parliament.vic.gov.au  or on (03) 8682 2842 

Privacy Collection Notice 

The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. We handle personal information in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation. 

This privacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to time. 

COVID-19 compliance 

Successful candidates will be required to provide evidence for sighting of their COVID-19 vaccination status or medical exemption prior to commencing employment.