Reception and Administrative Officer

• Melbourne CBD location
• VPS Grade 2.2 - $58,207 - $64,307per annum plus superannuation
• Full-time, ongoing

About the VEC

The Victorian Electoral Commission (VEC) conducts State and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. The VEC maintains the Register of Electors for the State of Victoria.

The VEC’s vision is for all Victorians actively participating in their democracy. Apply now to make a meaningful contribution to the democratic process.
Job Details
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Department: Victorian Electoral Commission
Work Type: Ongoing - full time
Job Function: Administration / Secretarial
Classification: VPSG2.2
Work Location: Melbourne - CBD
Reference: VG/035_2017
Closing Date: 29-Apr-2018
Salary Range: $58,207 - $64,307
Job Duration: N/A
Attachments: Disclosure of Political Activities Factsheet.pdf (PDF, 213KB)

035 Reception and Administrative Officer - Position Description - VPS Grade 2.2 - Last reviewed January 2018.docx (Word, 58KB)

Read Before Applying - Important Information - Reception and Administrative Officer - April 2018.pdf (PDF, 163KB)

Contact: Wendy Collins, Enrolment Registry Manager
(03) 8620 1274 or

Position Details

About the role

Reporting to the Enrolment Communications Coordinator, the Reception and Administrative Services Officer is responsible for the VEC's front of house services, including the provision of reception and telephone switchboard activities. These duties are shared with another Reception and Administrative Services Officer, and together you will assist the VEC to provide clear and consistent information to the public and to maintain the security of the published electoral roll.

This position also provides administrative assistance and project support across the organisation in addition to maintaining professional and informative resources and procedures to address enquiries received by the VEC on a day to day basis.

The successful applicant

To be successful, you will have demonstrated experience in the following areas:

  • Excellent written and verbal communication skills, including the ability to liaise effectively with a variety of stakeholders.
  • Ability to accurately interpret and apply business processes during daily work activities. The ability to adapt to changes to business processes when required.
  • Ability to prioritise and manage various tasks in an efficient manner.
  • Experience providing quality customer service, and the ability to identify and provide customer-centred solutions using existing business rules.
  • Experience accessing and administering sensitive information in ways that are compliant with privacy principles and obligations.
  • Experience using various Microsoft Office products.

About the team

The Enrolment Registry Team, comprising approximately 15 team members, is responsible for the ongoing maintenance of the Victorian Register of Electors. This includes ensuring the accuracy, integrity, completeness and security of the Register of Electors. The team provides information to the public face to face, by phone and by email on a daily basis and is also responsible for the processing of provisional and declaration votes received during electoral events. The Enrolment Registry Team also operates the VEC's front of house activities, with two Reception and Administrative Services Officers, on behalf of the organisation.

How to apply

Applications should be lodged online via the Apply Now button (below).

Applicants MUST submit the following or your application will not be considered:

  • a current CV and
  • a separate written document addressing the Key Selection Criteria contained in the position description. A copy of the position description can be found in the Job Details section above. Please visit this link for tips on how to prepare your responses to the Key Selection Criteria

The closing date for this role is Sunday 29 April 2018.

The VEC is an equal opportunity employer*.

*  In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants for disclosure of specific political activities that could compromise the perceived independence of the organisation. Please read the Disclosure of Political Activities Fact Sheet before applying.

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