Enrolment Services Officer

• Melbourne CBD location
• VPS Grade 2.2 - $58,207 - $64,307 per annum plus superannuation
• Full-time, ongoing

About the VEC
The Victorian Electoral Commission (VEC) conducts State and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community.

The VEC maintains the Register of Electors for the State of Victoria. The VEC’s vision is for all Victorians actively participating in their democracy. Apply now to make a meaningful contribution to the democratic process.
Job Details
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Department: Victorian Electoral Commission
Work Type: Ongoing - full time
Job Function: Customer Service / Call Centre
Classification: VPSG2.2
Work Location: Melbourne - CBD
Reference: VG/039_2018
Closing Date: 04-Feb-2018
Salary Range: $58,207 - $64,307
Job Duration: N/A
Attachments: Enrolment Services Officer Position Description.pdf (PDF, 238KB)


Read Before Applying - Important Information - Enrolment Services Officer.docx (Word, 269KB)


Disclosure of Political Activities Factsheet.pdf (PDF, 213KB)


Contact: Leah McLeod, Enrolment Team Leader
Leah.McLeod@vec.vic.gov.au or 8620 1271

Position Details

About the team

The Enrolment Registry Team, comprising approximately 15 team members, is responsible for the ongoing maintenance of the Victorian Register of Electors. This includes ensuring the accuracy, integrity, completeness and security of the Register of Electors. The Enrolment Registry Team is also responsible for the processing of provisional and declaration votes received during electoral events.

About the role

Reporting directly to the Enrolment Team Leader, the Enrolment Services Officer supports the team by processing enrolment changes, updating the Victorian Register of Electors, and investigating discrepancies and issues as they arise. The Enrolment Services Officer also assists the public to meet their enrolment obligations by answering enrolment enquiries received by phone, email and face to face. Your contribution, along with your team members, will help all Victorians actively participate in their democracy.

The successful applicant

To be successful, you will have demonstrated experience in the following areas.

  • Experience in providing quality customer service, and the ability to identify and provide customer-centred solutions using existing business rules
  • Ability to accurately interpret and apply business process
  • Experience being a good team player with good written and verbal communication skills
  • High level of attention to detail
  • Experience accessing and administering sensitive information in ways that are compliant with privacy principles and obligations

How to apply

Applications should be lodged online via the Apply Now button (below).

Applicants MUST submit the following or your application will not be considered:

  • a current CV and
  • a separate written document addressing the Key Selection Criteria contained in the position description. A copy of the position description can be found in the Job Details section above. Please visit this link for tips on how to prepare your responses to the Key Selection Criteria

The closing date for this role is Sunday 4 February 2018.

The VEC is an equal opportunity employer*.

*  In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants for disclosure of specific political activities that could compromise the perceived independence of the organisation. Please read the Disclosure of Political Activities Fact Sheet before applying.


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