Case Manager, Family Dispute Resolution Service

Provide information, education and support services to Family Dispute Resolution Service clients, lawyers and other stakeholders.
Job Details
VLA Logo
Department: Victoria Legal Aid
Work Type: Ongoing - full time
Job Function: Community Services
Classification: VLA3
Work Location: Melbourne - CBD
Reference: VG/0690
Closing Date: 18-Nov-2018
Salary Range: $67,164 - $86,914
Job Duration: N/A
Attachments: Case Manager, Family Dispute Resolution Service - 0690 PD.pdf (PDF, 121KB)

Case Manager, Family Dispute Resolution Service - 0690 Candidate Application Form.docx (Word, 271KB)

Contact: Narelle Russ and Johanna Wood, Case Management Coordinators
(03) 9269 0500

Position Details


  • Full time ongoing position available
  • Salary commensurate with experience, range: $67,164 - $86,914 plus superannuation
  • Attractive employee benefits including salary packaging

About the role:
Victoria Legal Aid (VLA) Family Dispute Resolution Service (FDRS) works with clients to resolve family law disputes. The service provides best practice, high volume legally-assisted dispute resolution services within a legal agency.

You will individually engage, assess and prepare clients so they may fully participate in a one-off settlement conference conducted by an accredited family dispute resolution practitioner (chairperson). As case manager, you will provide information, education and support services to FDRS clients, lawyers and other stakeholders. You will also work closely with professional and community agencies to enhance community legal education and assist in developing strategies to ensure high quality services are provided to clients.

About you:
You will have a relevant tertiary qualification and highly developed communication and engagement skills with the ability to negotiate with a wide range of clients, including those with mental health issues, those who have experienced or used family violence, and people from culturally and linguistically diverse backgrounds. You will have the capacity to manage a heavy workload under pressure, to successfully navigate change in work practices, and have the ability to work collaboratively within a team environment.

Crucial to your success in this role will be your knowledge and understanding of issues that arise in separating families and a strong commitment to delivering quality services. You will also demonstrate a strong commitment to the vision and values of the organisation and supporting the key objectives and priorities within the FDRS.

About Victoria Legal Aid:
We help people with their legal problems by providing information, advice, education and dispute resolution assistance, with a focus on the prevention and early resolution of legal problems. We also provide legal representation to those who need it most. We employ over 800 staff in 14 offices across Victoria. Our vision is for a fair and just society where rights and responsibilities are upheld.

Employee benefits:
We offer attractive employment benefits including salary packaging (making part of your salary tax-free and increasing take-home pay), flexible working arrangements, family friendly policies and opportunities for professional development. The work is both challenging and rewarding and our staff are supported by experienced and capable managers as well as a range of internal departments and programs committed to staff safety and development. VLA has a friendly and inclusive culture of people working to make a difference in the lives of disadvantaged Victorians.

How to apply:
Submit a current resume and completed Candidate Application Form addressing the specified key selection criteria. Separate responses to all of the key selection criteria outlined in the position description are not required. You must complete the attached candidate application form to be considered for this role.

For further information review the attached position description or contact Narelle Russ or Johanna Wood, Case Management Coordinators on (03) 9269 0500.

No agency applications will be accepted.

Closing date for applications: 11.59pm Sunday 18 November 2018.

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