Investigations Coordinator

Bring your highly developed negotiation, complaints management, and legal advice skills to this varied and interesting role
Job Details
VLA Logo
Department: Victoria Legal Aid
Work Type: Fixed term - full time
Job Function: Legal
Classification: VLA4
Work Location: Melbourne - CBD
Reference: VG/0717X
Closing Date: 15-Dec-2017
Salary Range: $84,158 - $105,195
Job Duration: N/A
Attachments: Investigations Coordinator #0717 - Candidate Application Form.docx (Word, 269KB)


Investigations Coordinator #0717 PD.pdf (PDF, 181KB)


Contact: Naomi Service, Managing Lawyer Complaints & Statutory Compliance
(03) 9269 0446

Position Details

  • Full time or part time flexible options available. 12 month maximum contract
  • Salary commensurate with experience, range: $84,158 - $105,195 plus Superannuation
  • Attractive employee benefits and positive team culture
  • Join an organisation making a difference in the community 

About the role:
The Investigations Coordinator will assist in the management and resolution of complaints against Victoria Legal Aid (VLA) and external legal service providers by providing high level advice and recommendations. You will investigate and resolve alleged breaches of grants of legal assistance and manage the complaints process. You will also prepare reports and submissions on complaints policy and procedure. You will also be responsible for providing legal advice to Victoria Legal Aid on request, in particular on freedom of information, privacy and data security. 

The Investigations Coordinator will also be required to provide advice to the general public, VLA staff and external legal service providers regarding the complaints handling process, including providing training to staff.

About you:
You will be an experienced complaints handler and have worked previously as an in-house lawyer. You will have the ability to mediate and negotiate effectively to resolve issues and achieve outcomes. You will be able to analyse information, conduct appropriate enquiries and draw sound inferences and conclusions. You will be a problem solver who can effectively work independently to resolve complex problems. You will have excellent communication skills including the ability to consult with a wide range of internal and external stakeholders.

You will be used to providing practical pragmatic legal advice to decision-makers. You apply a customer service ethos to your work and seek to add value to the broader organisation through your work. You are efficient and effective. Experience and knowledge in privacy and data security is highly desirable.

About Victoria Legal Aid:
We help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. We also provide legal representation to those who need it most. We employ over 800 staff in 14 offices across Victoria. Our vision is for a fair and just society where rights and responsibilities are upheld.

Employee benefits:

We offer attractive employment benefits including salary packaging (making part of your salary tax-free and increasing take-home pay), flexible working arrangements, family friendly policies and opportunities for professional development. The work is both challenging and rewarding and our staff are supported by experienced and capable managers as well as a range of internal departments and programs committed to staff safety and development. VLA has a friendly and inclusive culture of people working to make a difference in the lives of disadvantaged Victorians.

How to apply:
Submit a current resume and completed candidate application form. You must complete the candidate application form to be considered for this role. Separate responses to all of the KSC outlined in the position description are not required.

For further information review the attached position description or contact Naomi Service, Managing Lawyer Complaints & Statutory Compliance and Practice Standards on (03) 9269 0446.

 Closing date for applications: Friday 15 December 2017


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