Case Manager

Assist families consider their options and reach agreements in our Family Dispute Resolution Service.
Job Details
VLA Logo
Department: Victoria Legal Aid
Work Type: Ongoing - full or part time
Job Function: Legal
Classification: VLA3
Work Location: Melbourne - CBD
Reference: VG/0965B
Closing Date: 22-Sep-2017
Salary Range: $64,072 - $82,913
Job Duration: N/A
Attachments: Case Manager, FDRS #0965 PD.pdf (PDF, 322KB)


Case Manager, FDRS #0965 CAF.docx (Word, 269KB)


Contact: Narelle Russ/Johanna Wood
9269 0500

Position Details

  • Full time, ongoing role (part time applications will be considered)
  • Salary commensurate with experience, range: $64,072 - $82,913 (pro rata) plus superannuation
  • Attractive employee benefits including salary packaging


About the role:

Victoria Legal Aid (VLA) Family Dispute Resolution Service (FDRS) works with clients to resolve family law disputes. The service provides best practice, high volume legally-assisted dispute resolution services within a legal agency.

You will individually engage, assess and prepare clients so they may fully participate in a one-off settlement conference conducted by an accredited family dispute resolution practitioner (chairperson). As case manager, you will provide information, education and support services to FDRS clients, lawyers and other stakeholders. You will also work closely with professional and community agencies to enhance community legal education, and assist in developing strategies to ensure high quality services are provided to clients.

About you:
You will have a relevant tertiary qualification and highly developed communication and engagement skills with the ability to negotiate with a wide range of clients, including those with mental health issues, those who have experienced or used family violence, and people from culturally and linguistically diverse backgrounds. You will have the capacity to manage a heavy workload under pressure, to successfully navigate change in work practices, and have the ability to work collaboratively within a team environment.

 Crucial to your success in this role will be your knowledge and understanding of issues that arise in separating families and a strong commitment to delivering quality services. You will also demonstrate a strong commitment to the vision and values of the organisation, and supporting the key objectives and priorities within the FDRS.


About Victoria Legal Aid:

Our vision is for a fair and just society where rights and responsibilities are upheld. With over 800 staff employed in 14 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. We also provide legal representation to those who need it most.

Employee benefits:
We offer attractive employment benefits including salary packaging (making part of your salary tax-free), flexible working arrangements, family friendly policies and opportunities for professional development. Whilst the work is challenging, you will be rewarded with a culture that is focused on achieving quality outcomes for disadvantaged Victorians.


How to apply:

Submit a current resume and completed candidate application form. You must complete the candidate application form to be considered for this role, separate responses to the KSC outlined in the position description are not required. Please also include the contact details of two referees.

Previous applicants do not need to re-apply 

For further information review the attached position description or contact Narelle Russ or Johanna Wood, Case Management Coordinators on (03) 9269 0500.

Applications close midnight on Friday 22 September 2017


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