• Opportunity to interact with all the varied stakeholders, volunteers and visitors to the site.
• Be part a small experienced and hard working team in this ongoing opportunity.
• Provide excellent customer service to visitors during underground mine tours.

About the role

This position is located at the State Coal Mine in Wonthaggi. The small, dedicated team oversee the management and maintenance of the built visitor assets at the site, including buildings, grounds, visitor centre and the underground coal mine. This position will be required to assist with customer service, volunteer supervision, tour guiding duties related to the underground mine, as well as general maintenance and administrative tasks.

About the Team

The State Coal Mine team is a small and passionate one. Teamwork is essential given the various duties required daily. Duties may include visitor interactions, guiding an underground tour, managing volunteers, administrative tasks, general maintenance and cleaning. Weekend and public holiday work is expected.

We're looking for someone with:

• Demonstrated experience in natural resource management, outdoor education, trades, volunteering or community programs.
• Demonstrated experience in customer service, communication and interpersonal skills and public speaking.
• Demonstrated ability to solve problems with technical issues, staff issues and customer complaints.
• Relevant level of knowledge of regulations and compliance procedures.
• Other qualifications such as ACUP or chainsaw are highly desirable but not mandatory.

Your application will need to include:

• A Current Resume
• A Cover Letter
  

Application Close date: Sunday, 18 January 2026

Sound like you?

For a confidential discussion about the role, call Anthony Jones on 0458 832 748 or apply online!

If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.

If this resonates with you, then please consider applying or getting in touch to discuss.

Employment Requirements

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.