Service Delivery Lead

We are at the forefront of transitioning Victoria to a circular, climate-resilient economy. Our vision is simple – drive down emissions and reduce our waste. We employ the brightest minds, create the boldest plans and stay true to our vision. Our relationships with the industry, government, private and community sectors are what primes Victoria to deliver economic growth and sector resilience. Collectively our work, when combined, drives down emissions towards zero net levels and reduces waste – because everyone deserves a cleaner environment now, and for decades to come. We are listed in the AFR Boss Best Places to Work for 2022 in the Government, Education & Not-For-Profit sector. We are an agency of the Victorian Government. Join us.
Job Details
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Department: Sustainability Victoria
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPSG5.1
Work Location: Melbourne - CBD
Reference: VG/102386E
Closing Date: 05-Oct-2022
Salary Range: $103,920 - $114,828
Job Duration: N/A
Attachments: 102386 Service Delivery Lead PD 2022.pdf (PDF, 177KB)

Information for Applicants.pdf (PDF, 1.25MB)

Contact: Mark Angelatos

Position Details

About the role

The Service Delivery Lead role oversees several functions within the Business Information & Technology Services team that enable delivery of high-quality IT services to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a strategically focused stakeholder and vendor pivot role, requiring that you establish and manage expectations within the business and drive our ICT partners to achieve high standards of service. The Service Delivery lead is responsible for establishing policies designed to ensure consistently high service performance, monitors and evaluates customer feedback to develop quality improvement processes.

About you

We are looking for an experienced, proactive IT service delivery professional who is passionate about delivering great outcomes for their stakeholders. You will be unafraid to challenge the status quo and relentlessly explore continuous improvement opportunities.

About us

Sustainability Victoria (SV) is a trusted delivery agency of the Victorian Government and a market enabler. We are passionate about creating a future where waste is designed out of the system and products and materials stay in our economy for as long as possible.

SV recognises that flexibility is an essential part of a diverse, agile, and high performing workforce. We strive to support all employees unique working situations while ensuring that the operational and strategic needs of SV are met. 

What next?

Applications including a resume and cover letter addressing the Key Selection Criteria are to be submitted online. All documents are to be attached as a Microsoft Office Word document.


Requirements and relevant information

  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa


At SV we are building an accessible and inclusive workforce.  We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. 

We are an inclusive workplace that makes every employee feel valued while also acknowledging their differences and how these differences contribute to SV's culture and business outcomes.

If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact the Recruitment Team via email or on 8656 6746.

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