Legal Help Officer

Several casual opportunities available in our Legal Help contact centre providing legal information and referral services.
Job Details
VLA Logo
Department: Victoria Legal Aid
Work Type: Casual/Temporary
Job Function: Legal
Classification: VLA3
Work Location: Melbourne - CBD
Reference: VG/1054VAR
Closing Date: 29-Sep-2017
Salary Range: $64,072 - $82,913
Job Duration: N/A
Attachments: Legal Help Officer (casual) PD.pdf (PDF, 262KB)


Contact: Hala Atwa
(03) 9269 0253

Position Details

  • Provide legal information and referral services over the phone
  • Casual positions based in Melbourne CBD
  • Hourly rate commensurate with experience, range: $32.31 - $41.82 per hour plus loading


About the role:

Victoria Legal Aid's (VLA) Legal Help service is the entry point for Victorians seeking legal assistance. The service assists over 132,000 Victorians over the telephone each year providing information, legal advice and referrals on a wide variety of legal issues. This service is provided in English and over 20 other languages.

The role provides accurate, responsive and high quality legal information on a wide range of legal matters and referrals to legal and non-legal services. This position does not require you to provide legal advice and does not involve ongoing case work or court advocacy. As the positions are casual you will be available at short notice and in exchange will be guaranteed a minimum number of hours for each shift.

This is an opportunity to be part of a unique service providing an accessible and holistic intake and referral triage service aimed at ensuring that Victorians are provided with the appropriate services to assist them with their legal support needs.

About you:
You have experience working in a legal environment and/or are tertiary qualified in law. You can demonstrate problem solving skills and the capacity to diagnose legal problems to accurately assess and address client needs. You have an understanding of the referral service practice and knowledge of legal, community and welfare organisations. You are a team player and can work within a high-pressure environment.

Crucial to your success in this role will be your high level interpersonal skills, including the ability to communicate effectively with clients over the phone and stakeholders at all levels. You will have a good understanding of the key challenges vulnerable individuals and groups experience accessing legal services

Fluency in a language other than English will be highly regarded.


About Victoria Legal Aid:

Our vision is for a fair and just society where rights and responsibilities are upheld. With over 800 staff employed in 14 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. We also provide legal representation to those who need it most.

How to apply:
Please submit a cover letter, current resume and address the key selection criteria (KSC). You must address the KSC to be considered for this role. Please also include the contact details of two referees.

For further information review the attached position description or contact Hala Atwa on (03) 9269 0253


Applications close midnight on Friday 29 September 2017


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