Patient Experience Consumer Participation Lead

To access further information, attachments and to submit your application, please click the 'Apply Now' button below. This will direct you to the Ambulance Victoria Careers Centre.
Job Details
Careers Logo
Department: Ambulance Victoria
Work Type: Ongoing - full time
Job Function: Risk Management
Classification: See Advertisement
Work Location: Melbourne - Eastern Metro
Reference: VG/119742
Closing Date: 26-Oct-2018
Salary Range: See Advertisement
Job Duration: N/A
Attachments: Patient Experience and Consumer Participation Lead (603068) - June 2018_.pdf (PDF, 297KB)

How to apply for a position with AV.pdf (PDF, 169KB)

Contact: AV recruitment team

Position Details

Make a difference in this newly created role. Ambulance Victoria (AV) thrives in an environment where collaboration and openness are valued.   Be part of AV's commitment to deliver Best Care for every patient every time. 

About the role

Based in Blackburn North, this ongoing full time role reporting to the Director Patient Safety and Experience, will:

  •  Provide leadership for the patient experience feedback system
  • Positively impact by creating an open and safe environment for discussion
  • Lead improvement, influence and champion change
  • Develop and manage partnerships and build strong relationships with the community, external agencies and within the organisation
  • Manage resources, projects, changing and competing priorities and achieve individual and team goals.

 About you

Ideally, an experienced health sector professional, preferably with a Clinical, Nursing or Paramedic health qualification you will be passionate about supporting and enhancing consumer experience.  Your excellent interpersonal, verbal and written communication skills will compliment your ability to manage conflict, problem solve and recommend solutions. You will have the ability to influence, gain trust, build and foster relationships with stakeholders, to provide a positive experience.

What's in it for you?

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance, as well as offering salary packaging options, generous personal leave entitlements and accrued days off.  We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our peoples' skills and abilities.

How to apply

Applicants are requested to read the document ‘Applying for a position with Ambulance Victoria' and submit their application by 5pm Friday 26th October, 2018.

Your application will form an integral part of the selection process and should be of a high quality including:

  • A covering letter
  • A resume
  • A document addressing the selection criteria in the position description

For any queries please email or contact the AV Recruitment Team on 03 9840 3653.


Ambulance Victoria is an Equal Opportunity Employer

From here...