CAD Support Officer

• Located at CFA Headquarters, Burwood East

• Fixed Term Part Time, 3 Days/Week (Up to 7 October 2018)

• $60,264 pa (plus 9.50% superannuation)
Job Details
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Department: Country Fire Authority
Work Type: Fixed term - part time
Job Function: Emergency Management
Classification: See Advertisement
Work Location: Burwood East
Reference: VG/1298023
Closing Date: 25-Oct-2017
Salary Range: See Advertisement
Job Duration: N/A
Attachments: CAD Support Officer_PTA 3_300629.pdf (PDF, 319KB)
Job Specification

Contact: Jason Lawrence
0448 010 042

Position Details

This role assists to manage and co-ordinate the maintenance of CFA's Computer Aided Dispatch (CAD) systems, mapping, data and all issues which may impact on operational performance. The CAD Support Officer will be required to coordinate the database and mapping for the implementation of brigade calltaking and dispatch to ensure operational requirements are met.

The incumbent will be required to monitor, support and train CAD Support and field staff to ensure all operational issues relating to the CAD services are investigated and resolved in accordance with service level agreements and contractual arrangements with ESTA. The incumbent is responsible for the collating, analysis and delivery of the data and mapping in the CAD system.

The CAD Support Officer will be required to undertake extensive liaison with Emergency Service Organisations, government bodies and contractors as well as assist in the development and participate in functional testing of Computer Aided Dispatch systems.

The successful applicant will have:

  • Excellent inter-personal, negotiation, consultation, verbal and written communication skills.
  • Ability to liaise effectively with key stakeholders at various levels.
  • Highly developed skills and experience in software applications. Incl Microsoft office, CFA applications and Computer Aided Dispatch Systems
  • Demonstrated strong, investigative, analytical and problem solving skills.
  • Ability to work without supervision
  • Demonstrated personnel management skills, including the ability to lead and work within a team environment.
  • Extensive knowledge and experience in operational requirements for call taking, brigade alert and dispatching for a diverse emergency response organisation.
  • Ability to investigate and manage sensitive issues in a discrete and confidential manner.
  • Demonstrated understanding of GIS, mapping and database philosophies
  • Ability to critically analyse and report on complex multi-step work instructions

Your Application

When applying for a position with CFA, the key to progressing in the selection process is the quality of your application. Your application must demonstrate that you have the qualifications, experience, key attributes and skills required for the position.

Applicants must address the selection criteria outlined in the attached position description.

Your application should include:

  • Cover letter
  • Responses to the Key Selection Criteria as outlined in the Position Description
  • Resume

Submitting your Application

When you click the 'apply' button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

The successful applicant will be required to complete a National Police History Check.

CFA is committed to being an inclusive, fair and child safe organisation for all staff, volunteers and the community.


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