First Call Officer

Job Details
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Department: West Gippsland Health Group
Work Type: Casual/Temporary
Job Function: Community Services
Classification: As per award
Work Location: Gippsland - Baw Baw
Reference: VG/1319748
Closing Date: 22-Feb-2018
Salary Range: As per award
Job Duration: N/A
Attachments: PD First Call Officer.pdf (PDF, 124KB)
Job Specification

Contact: Meredith Davey, Community Health Manager
03 562 43534

Position Details

First Call Officer

Allied & Community Health

Casual positions


“First Call” is an integrated, patient-centred intake, initial needs identification and referral service that provides a central point of entry to all West Gippsland Healthcare Group sub-acute and Allied & Community Health. This patient-centred central access model makes it easier for our new clients to navigate our services. The First Call Officer will act as the first point of contact for our clients, completing initial needs identification, intake and will provide information and assist with referrals to other services as needed. This role may be suited to enrolled nurses, welfare workers or those currently working in intake and referral roles. While these positions are casual, it is anticipated that part time hours will be available from May due to upcoming staff leave.


Our ideal candidate will have the following qualifications and experience:


  • Good communication and engagement skills.
  • Well-developed computer knowledge and skills.
  • Experience in a healthcare/welfare/community services environment and a good understanding of the provision of associated services.
  • A good knowledge of the range of issues for which people present in a community health setting.
  • Experience in working in a multi-disciplinary team.



  • Experience with IPM/S2S.
  • Understanding, knowledge and experience implementing service coordination practices and protocols.
  • Experience in undertaking initial needs assessment in a holistic and sensitive manner.
  • Driver's licence and use of own vehicle may be required from time to time.

Working with us

All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks and a National Police History check and Working with Children check. All employees must hold current entitlement to work within Australia. A six month probationary period applies to all new appointments. The West Gippsland Healthcare Group is an equal opportunity employer.

Further details and how to apply

If you have any further queries, they may be directed to Meredith Davey, Community Health Manager on 03 5624 3534.  Submit your application via the Apply Now button below - please address your application, including a covering letter, current resume and three current referees contact details to the Community Health Manager.

Applications close on 22 February 2018.

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