Concierge - Business Support Service

Job Details
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Department: Department of Premier & Cabinet
Work Type: Fixed term - full time
Job Function: Customer Service / Call Centre
Classification: VPSG4
Work Location: Gippsland - Latrobe Valley
Reference: VG/1365353
Closing Date: 20-Nov-2018
Salary Range: $82,574 - $93,689
Job Duration: Until 31 May 2020
Attachments: Position Description - VPS4 - Concierge - Business Support Service - LVA - Nov 2018.docx (Word, 184KB)
Job Specification

Contact: Jeanie Hall
1800 136 762

Position Details

The Concierge will be the important first point of contact for the Latrobe Valley business support service. The successful applicant will have a strong drive to provide excellence in customer service to deliver improved outcomes for businesses in the region.

The service will be piloted for 12 months using the principles of co-design to ensure the service best meets the needs of the business community. The incumbent will greet clients as they engage with the Business Support Service and guide them through how to access the information they require. The access may be through providing information or offering a referral to the agency which can best assist.

The Concierge will work closely with the Business Support Service Working Group to design and test the ongoing improvement of the service.

The closing date for this position is midnight on Tuesday, 20 November 2018.

This position is only open to applicants with relevant rights to work in Australia.

How to apply:

Apply before the advertised closing date via the website

All applications should include:

  • a resume
  • a cover letter which addresses the key selection criteria (within three pages)

Please refer to the contact on the position description if you have any questions regarding the job vacancy.

Other relevant information:

Employment of successful candidates will be subject to a National Police Check.

DPC actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. All roles at DPC can be worked flexibly, however it may differ from role to role. We work for the people of Victoria by helping the government achieve its strategic objectives. We do this by supporting the Premier, Deputy Premier, Special Minister of State, the Ministers for Aboriginal Affairs, Equality, Multicultural Affairs and Veterans, as well as the Cabinet.

DPC is proud to participate in Recruit Smarter, an initiative of the Victorian Government to address unconscious bias in recruitment practices. For more information on Recruit Smarter, please visit or call 13 22 15.

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