Claims Determination Advisor

• Located at CFA Headquarters, Burwood East

• Ongoing Full Time

• $79,566 pa (plus 9.50% super)
Job Details
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Department: Country Fire Authority
Work Type: Ongoing - full time
Job Function: Occupational Health and Safety
Classification: See Advertisement
Work Location: Burwood East
Reference: VG/1398782
Closing Date: 30-May-2019
Salary Range: See Advertisement
Job Duration: N/A
Attachments: PD - Claims Determination Advisor 2019-05.pdf (PDF, 524KB)
Job Specification

Contact: Denise Bergles
03 9262 8243

Position Details

The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded community based emergency services organisations. We respond to fire and other emergencies 24 hours a day, seven days a week. Whilst our firefighters are the cornerstone of CFA services, what goes on behind the scenes is just as important in helping to protect lives and property.

About the Role:

The Claims Determination Advisor is responsible for assessing and determining liability for Volunteer compensation claims as well as assessing and effectively managing under excess WorkCover compensation claims.  In addition, the role will obtain and provide all relevant information to assist Insurers in the liability process for WorkCover standard claims. They will manage all claims in a holistic, effective, efficient and empathetic manner to achieve early injury recovery, return to work and appropriate compensation outcomes. 

The successful candidate will have:

  • An industry related qualification or equivalent practical experience, in the assessment and management of personal injury compensation claims.
  • Demonstrated attention to detail, problem solving and effective decision making.
  • Proven ability to work under pressure and prioritise work by systematically managing a volume caseload.
  • Demonstrated ability to effectively communicate verbally and in writing to a diverse range of clients.
  • Experience and ability in interpreting and applying policy, procedure, regulations and legislation.
  • Excellent interpersonal skills with demonstrated ability to build relationships and negotiate/influence the actions and attitudes of external and internal stakeholders.
  • Demonstrated ability to work effectively both autonomously and within a team environment.
  • Experience in self-insured claims management an advantage.

Your Application

When applying for a position with CFA, the key to progressing in the selection process is the quality of your application. Your application must demonstrate that you have the qualifications, experience, key attributes and skills required for the position.

Applicants must address the selection criteria outlined in the attached position description.

Your application should include:

  • Cover letter
  • Responses to the Key Selection Criteria as outlined in the Position Description
  • Resume

Submitting your Application

When you click the 'apply' button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

The successful applicant will be required to complete a National Police History Check.

CFA supports flexible working arrangements and is committed to being an inclusive, fair and child safe organisation for all staff, volunteers and the community.

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