Receptionist

Greyhound Racing Victoria (GRV) is the statutory authority responsible for regulating, conducting and promoting greyhound racing in Victoria, a sport that annually generates around $400 million in economic activity and over $2 billion in wagering and directly involves over 15,000 people. GRV is committed to attracting, selecting and retaining the best calibre of people to achieve the highest level of performance and behavioural standards required for each position. This will help GRV to professionally regulate, conduct and promote greyhound racing and welfare in Victoria with integrity and care, and to ensure an engaging, ethical and sustainable sport. Our vision is 'Victorian Greyhound Racing is a vibrant, entertaining and thriving sport with animal welfare at its heart'.
Job Details
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Department: Greyhound Racing Victoria
Work Type: Ongoing - full time
Job Function: Administration / Secretarial
Classification: As per award
Work Location: Melbourne - CBD
Reference: VG/1398819
Closing Date: 30-May-2019
Salary Range: As per award
Job Duration: N/A
Attachments: PD - Receptionist.pdf (PDF, 149KB)
Job Specification

Contact: Josie Gibilisco
on (03) 8329 1159

Position Details

  • The opportunity to join an industry leading sports organisation
  • Join a dynamic and friendly team
  • Utilise your outstanding customer service skills
  • West Melbourne – Close to Flagstaff Station
  • Full time – ongoing

GRV's Receptionist will assist in meeting this objective through the professional, timely and superior customer service delivered to existing industry participants and new entrants. Customer contact in this environment is principally by phone, e-mail and face-to-face.

Reporting to the Racing Services & Registrations Supervisor, the Receptionist is responsible for providing superior customer service to Greyhound Racing Victoria stakeholders, participants and visitors.  This is a front of house position greeting visitors and is responsible for answering and forwarding incoming calls and taking telephone messages along with other requirements of day to day operations. 

To be considered for this position you will demonstrate the following Key Selection Criteria:

  • Strong customer service skills including the ability to identify recommend and implement changes to service standards to meet the needs of customers;
  • Strong communication skills both verbal and written.
  • An ability to develop effective workplace relationships and constructively deal with conflict if it arises;
  • An ability to prioritise competing demands, accurate data-entry skills and strict attention to detail;
  • Customer Focussed;
  • Professional  and friendly telephone manner.
  • Ability to multi task and to think and react quickly.

To apply, please go to the vacancies on careers.vic.gov.au website, search Greyhound Racing Victoria, select the position and click ‘apply now'.  All applications must include a cover letter addressing the selection criteria together with a copy of your resume by close of business Thursday 30 May 2019.  For further information please contact Josie Gibilisco, Racing Services and Registrations Supervisor on (03) 8329 1159.

 

GRV is an EEO employer

GRV's Values, Respect – Integrity – Transparent – Collaborative – Safety – Responsive – Progressive

 

All offers of Employment will be subject to a satisfactory police check

All employees must reside in Australia and have the right to work in Australia


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