Service Delivery Assurance Officer

• Located at CFA Headquarters, Burwood East

• Ongoing Full Time

• $79,566 pa (plus 9.50% super)
Job Details
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Department: Country Fire Authority
Work Type: Ongoing - full time
Job Function: Other
Classification: See Advertisement
Work Location: Burwood East
Reference: VG/1401440
Closing Date: 20-Jun-2019
Salary Range: See Advertisement
Job Duration: N/A
Attachments: PD - Service Delivery Assurance Officer.pdf (PDF, 62KB)
Job Specification

Contact: Lucy Saaroni
03 9262 8201

Position Details

The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded community based emergency services organisations. We respond to fire and other emergencies 24 hours a day, seven days a week. Whilst our firefighters are the cornerstone of CFA services, what goes on behind the scenes is just as important in helping to protect lives and property.

CFA's Community Safety team is focusing on improving the way we report on our field activity, and how we manage our internal records and documents.

This new position plays a pivotal role in increasing Community Safety's ability to report on service delivery activities, analyse the results of that delivery and maintain and access accurate records. The role will support the broader community safety team in developing and supporting data collection methods, developing methods to analyse and communicate results as well as maintaining accurate recording and filing systems. The position will work closely with CFA headquarters staff as well as maintaining close working relationships with district and region staff.

The successful candidate will have:

  • Demonstrated ability to collate, analyse and report on data
  • Tertiary qualifications in Business, Administration or other relevant field and/or significant experience that supports the role.
  • Experience in reviewing and updating of processes along with an ability to explain and train staff on those processes.
  • Ability to build and maintain relationships within the business and with external stakeholders as required.
  • Excellent written and oral communication skills.
  • Excellent interpersonal, facilitation and liaison skills.
  • Ability to work both within and across multi-disciplinary teams including with stakeholders at all levels of the business.
  • Understanding and competence in utilising computer applications.

Your Application

When applying for a position with CFA, the key to progressing in the selection process is the quality of your application. Your application must demonstrate that you have the qualifications, experience, key attributes and skills required for the position.

Applicants must address the selection criteria outlined in the attached position description.

Your application should include:

  • Cover letter
  • Responses to the Key Selection Criteria as outlined in the Position Description
  • Resume

Submitting your Application

When you click the 'apply' button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.


The successful applicant will be required to complete a National Police History Check.


CFA supports flexible working arrangements and is committed to being an inclusive, fair and child safe organisation for all staff, volunteers and the community.

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