Customer Experience Officer

Job Details
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Department: Department of Premier & Cabinet
Work Type: Fixed term - full time
Job Function: Customer Service / Call Centre
Classification: VPSG2
Work Location: Ballarat - Central Highlands
Reference: VG/1497666
Closing Date: 06-Dec-2020
Salary Range: $53,280 - $68,421
Job Duration: 12 months
Attachments: Position Description - Customer Experience Officer - Service Victoria - VPS2 - November 2020.docx (Word, 75KB)
Job Specification

Contact: Varun Chopra
0417 454 363

Position Details

We have two exciting opportunities available for a Customer Experience Officer (Offline Channel) with Service Victoria.

Service Victoria is an Administrative Office within the Department of Premier & Cabinet charged with simplifying, improving and modernising essential government transactions and delivering customer service. 

We are working hard to deliver a customer service system around what Victorians want and need, rather than what works for government. We know people want easier access to government transactions, including online options

As part of this team, this role offers the opportunity for the right candidates to make a significant contribution to high customer satisfaction standards by supporting customers and agencies with their digital journey on the Service Victoria platform, and delivering continuous service improvements in a multi-channel support environment.

The closing date for this position is midnight Sunday 6 December 2020.

This position is only open to applicants with relevant rights to work in Australia.

How to apply: Apply before the advertised closing date, all applications should include:

  • a resume
  • a cover letter outlining why you are interested in the position and what skills you can bring to the team (within one page)

Other relevant information:

Preferred candidates will be required to complete a Pre-employment Declaration and Consent form. Employment of successful candidates will be subject to a National Police Check.

DPC actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. 


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