Engagement and Experience Officer

Located on the beautiful Great South Coast, South West Healthcare offers a comprehensive range of medical, surgical and psychiatric services. The organisation serves a catchment in excess of 110,000 and comprises of a total of 282 beds and an extensive range of primary and community services. Warrnambool boasts excellent sporting, education (pre-school to university), social and cultural facilities. The city’s award winning foreshore promenade is a 5.7km path that stretches from the breakwater along the coastline to the Hopkins River mouth.
Job Details
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Department: South West Healthcare
Work Type: Ongoing - full time
Job Function: Medical and Nursing
Classification: As per award
Work Location: Warrnambool
Reference: VG/1584408
Closing Date: 05-Dec-2021
Salary Range: As per award
Job Duration: N/A
Attachments: Engagement and Experience Officer Position Description.pdf (PDF, 1.15MB)
Job Specification

Contact: Richard Campion
0355619100 rcampion@swh.net.au

Position Details

About the role

South West Healthcare (SWH) is seeking a proactive professional with experience in implementing and facilitating best practice systems and processes.  The EEO will promote an organisational culture of meaningful consumer participation and engagement across South West Healthcare (SWH) through the implementation of the SWH Patient Experience and Consumer Engagement Strategy.

What you bring

You will have experience in consumer engagement and knowledge of the principles and practices of person centred care and consumer participation at health.  In addition you will have well-developed project management skills and experience engaging, communication and managing relationships with a diversity of stakeholders, including consumer representatives and clinicians.  Knowledge and experience with the National Safety and Quality Health Service (NSQHS) Standards Accreditation program is essential.

What we offer

You will enjoy benefits such as:

  • Excellent salary packaging options including meals & entertainment, novated leasing and additional superannuation contributions;
  • Internal and external professional development opportunities;
  • Ongoing clinical supervision;
  • A range of internal development opportunities focusing on personal development such as resilience and mentoring workshops and comprehensive leadership programs;
  • Excellent terms and conditions of employment.

Who we are

As an organisation SWH prides themselves on their values; Care, Respect, Excellence, Integrity and Leadership and their overall dedication to the local community.

SWH respects all individuals and promote equity and inclusion of Aboriginal and Torres Strait Islander people, people of all genders, sexual orientations, abilities, ages, racial, cultural and religious backgrounds and socio- economic status.

SWH is the major specialist referral centre for the Barwon South West sub-region, and provides a comprehensive range of acute, sub-acute, specialist, community, mental health and aged services.

With a population of 39,000 and a catchment of 100,000 Warrnambool is the regional centre to Victoria's Great South Coast.

To learn about the vibrant town and region please visit: http://www.warrnambool.com/

How to apply

Submit your application via our Website under Careers and Volunteers and include a cover letter and resume by Sunday 5 December 2021.  Please ensure you address the selection criteria as outlined in the position description. 

Employment Terms and Conditions will be in line with the Victorian Public Health Sector (Health and Allied Services Managers and Administrative Workers) Single Interest Enterprise Agreement 2016-2020, with the appropriate classification Administration Grade 4.

The successful applicant will be required to be eligible for and undergo the following:

  • Police Record Check
  • Employee Working with Children's Check
  • Current Immunisation status

Note: If you experience any difficulties with this website, please email: humanresources@swh.net.au


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