Workplace Technology Engineer

Workplace Technology Engineer Ballarat Gov Hub | Footscray | Flexible working may be available Full time - 12 Months VPS 5 - $103,920 - $125,735 + 10.5% superannuation
Job Details
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Department: Service Victoria
Work Type: Fixed term - full time
Job Function: Technology
Classification: VPSG5
Work Location: VIC - various
Reference: VG/1639513SP
Closing Date: 30-Sep-2022
Salary Range: $103,920 - $125,735
Job Duration: 12 Months
Attachments: Position Description - Workplace Technology Engineer- September 2022.pdf (PDF, 220KB)
Job Specification

Position Description - Workplace Technology Engineer- September 2022.pdf (PDF, 220KB)


Contact: peopleandculture@service.vic.gov.au
peopleandculture@service.vic.gov.au

Position Details

Who we are
Service Victoria is an Administrative Office within the Department of Premier & Cabinet and is charged with simplifying, improving and modernising essential government transactions and delivering customer service.

We are working hard to deliver a customer service system around what Victorians want and need, rather than what works for government. We know people want easier access to government transactions, including online options.

Our staff are customer-centric and work in project teams made up of subject matter experts from a range of backgrounds – including customer experience, product development, public policy, law, corporate operations, project management and information technology.

The opportunity
Service Victoria has just delivered its initial three-year program, which included establishing the new agency and delivering a digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems.

Our initial limited public ‘beta' release has been successful with more than 270,000 customers served and 90 percent rating their experience as good or great.As Service Victoria moves into our operational phase over the coming months, we will begin progressively adding new transactions and new functionality to existing capabilities, including digital licences, digital proof of identity, online accounts and payments.

Service Victoria is now focused on building the future organisation and the appropriate IT organisation structure and capability that will allow the implemented solutions to be maintained, supported and expanded on an on-going basis.You will also have a chance to work on continuously improving our service offering by bringing in structured improvements based on data analytics and insights from customer experience officers.

The key responsibilities

The Workplace Technology Engineer will work across Service Victoria's business and technical areas.  The role will support the delivery and management of Workplace Technology services to the internal stakeholders.

Read more about the Key Responsibilities for this role in the position description

You have the following:

  • People-focussed Leadership Capability
  • Service Excellence
  • Stakeholder Engagement
  • Advanced interpersonal skills 
  • Information Technology
  • Resilience 
  • Communication and presentation skills 

Desired qualifications & practical experience:

  • Relevant tertiary qualifications in Information Technology, Business Management, or similar
  • ITIL or Microsoft Certifications
  • Experience in Cloud Hosting platforms e.g. Azure and AWS
  • Experience in networking e.g. Firewalls, Routing, Switching, Wireless, etc.
  • Extensive experience in Full Microsoft Stack, including Azure, AD, Exchange, PowerShell, MFA etc.
  • Extensive experience of the following technology platforms:
    • Modern telephony and Contact Centre platforms
    • Monitoring / Alerting platforms and tools
    • Desktop provisioning (Win-10)
    • Remote access
    • Intune /  Autpilot
    • O365
    • Audio Visual
    • Exposure to DevOps principles & practises

 

What we can offer
You will have the rare opportunity to shape and influence the state's future by joining a vibrant new organisation that is changing the face of government. You will be working within a growing team of enthusiastic professionals with highly skilled leaders in an environment that will support your growth and development. Service Victoria is a diverse and inclusive workplace and is committed to providing flexible working arrangements.

 

Service Victoria is committed to supporting our employees balance their work and life commitments. All roles at Service Victoria can be worked flexibly. Service Victoria recognises that providing flexible working arrangements is not only important to our employees but also underpins a diverse, inclusive, adaptive and high-performing workforce. The nature and scope of flexible options available for each position will depend on the nature of the role.

 

We pride ourselves on upholding and demonstrating vales of leadership, integrity, responsiveness, impartiality, accountability, respect and a commitment to human rights.

Read more about this role and Service Victoria in the Position Description

 


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