Administrative Support Officer - South West Medical Centre

Located on the beautiful Great South Coast, South West Healthcare offers a comprehensive range of medical, surgical and psychiatric services. The organisation serves a catchment in excess of 110,000 and comprises of a total of 282 beds and an extensive range of primary and community services. Warrnambool boasts excellent sporting, education (pre-school to university), social and cultural facilities. The city’s award winning foreshore promenade is a 5.7km path that stretches from the breakwater along the coastline to the Hopkins River mouth.
Job Details
Careers Logo
Department: South West Healthcare
Work Type: Ongoing - part time
Job Function: Administration / Secretarial
Classification: As per advertisement
Work Location: Warrnambool
Reference: VG/1640486
Closing Date: 10-Jul-2022
Salary Range: As per advertisement
Job Duration: N/A
Attachments: PD - ASO South West Medical Centre.pdf (PDF, 224KB)

Contact: Katrina Hoye (Practice Nurse)
5563 4370 or email

Position Details

About the role

The Administrative Support Officer position is responsible for organising, maintaining and performing general administrative and reception duties to ensure the smooth and efficient functioning of the clinic. Working alongside other Administrative Support Officers, GPs, Nurse Practitioners and the Practice Manager. This position will be responsible for but is not limited to:

  • Greeting & welcoming clients to the practice
  • Respond to requests for patient appointments with GPs
  • Maintain electronic medical files and office records
  • Raise accounts following all clinic consultations and maintain up to date knowledge of correct billing procedures
  • Receipting and banking of all incoming payments
  • Scanning & photocopying patient histories/referrals/results as required
  • Managing all processes associated with processing of referrals
  • Ensure all clinical rooms are stocked with appropriate practice stationary on a daily basis

This is a part time (40 hours per fortnight) position and will be rostered to work a range of morning and afternoon shifts across a 6 day per week roster.

What you bring

The successful applicant must be able to work effectively as part of a team and independently. They are required to demonstrate well developed communication, organisational and time management skills. An ability to manage and remain calm, warm and friendly in a busy workplace is essential.

Previous experience in a general practice environment; skills in using Windows operating systems or knowledge of GP administrative or clinical software's; and an understanding of medical terminology are all desirable skills and experience but is not essential. 

What we offer

  • Excellent salary packaging options including meals & entertainment, novated leasing and additional superannuation contributions;
  • Internal and external professional development opportunities;
  • A range of internal development opportunities focusing on personal development such as resilience and mentoring workshops and comprehensive leadership programs;
  • Excellent terms and conditions of employment.

Who we are

As an organisation SWH prides themselves on their values; Care, Respect, Excellence, Integrity and Leadership and their overall dedication to the local community.

SWH respects all individuals and promote equity and inclusion of Aboriginal and Torres Strait Islander people, people of all genders, sexual orientations, abilities, ages, racial, cultural and religious backgrounds and socio- economic status.

SWH is the major specialist referral centre for the Barwon South West sub-region, and provides a comprehensive range of acute, sub-acute, specialist, community, mental health and aged services.

With a population of 39,000 and a catchment of 100,000 Warrnambool is the regional centre to Victoria's Great South Coast.

To learn about the vibrant town and region please visit:

How to apply

Submit your application by selecting the Apply button below and include a cover letter and resume by Sunday 10 July 2022. Please ensure you address the selection criteria as outlined in the position description.Employment Terms and Conditions will be in line with the Victorian Public Health Sector (Health and Allied Services, Managers and Administrative Workers) Single Interest Enterprise Agreement 2021-2025 applicable classification Administrative Worker Grade 1.

Note: If you experience any difficulties with this website, please email:

From here...