IT Support Desk

IT Support Desk - VPS4 - Ongoing full-time
Job Details
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Department: Victorian Legal Services Board and Commissioner
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPS4
Work Location: Melbourne - CBD
Reference: VG/1677108B
Closing Date: 07-Dec-2022
Salary Range: $90,067 - $102,192
Job Duration: N/A
Attachments: POSITION DESCRIPTION - IT Support Desk - November 2022.pdf (PDF, 239KB)

Contact: Charlotte Prestini
03 9679 8073

Position Details

Can you tell me more about what you do at VLSB+C?

We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria. We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.

Okay, what role are you recruiting for?

We're looking for an IT Support Desk to provide first and second level support for end users of ICT Systems as well as assisting the IT team with ICT maintenance works and ICT Projects. You will be the primary contact point for all technology related issues and required to accurately record, troubleshoot, resolve, and escalate (where necessary) all ICT issues accordingly. 

This is getting interesting, what type of person are you looking for?

We're looking for passionate and driven people to work with us as we continue to enhance our services to the Victorian public. We are looking for candidates with the following skillset

  • Experience working in a service desk environment
  • Knowledge of the ITIL Framework
  • High level of computer literacy, particularly with Microsoft product and HP TRIM/ Content Manager

That sounds like me! How are you different from other organisations?

We're really excited by our organization, we:

  • have a strong focus on building our culture, our organizational culture results are better than the wider VPS by an average of 9%
  • offer a hybrid model with three days working from home to support your work/life balance
  • offer great career development opportunities

I'm now really interested!

Great! Simply click on ‘Apply Now' before midnight on Wednesday 7th December. We can't wait to hear from you!

Charlotte Prestini would love to hear from you on 03 9679 8073 if you have questions about the role.


Other relevant information:

Your appointment will be subject to a provision of evidence of three COVID-19 vaccinations, agreement to office-based work at Level 5, 555 Bourke Street at least 2 days per week (including the ‘team day' of your team) and completion of the VPS Pre-Employment Statutory Declaration, Misconduct Declaration and Consent Form.

Your appointment may be subject to a satisfactory National Police Record Check, provision of evidence of qualifications required for your position and/or a probation period.

VLSB+C is committed to equal employment opportunity, ethical practice, diversity, inclusion and providing reasonable adjustments for persons with disabilities. 

If you have any questions or need assistance to fully participate in the process, please contact Charlotte Prestini, Talent and Recruitment Specialist on 03 9679 8073 or

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