Resolutions Liaison Officer

Resolutions Liaison Officer - Various positions - VPS 3.1
Job Details
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Department: Victorian Legal Services Board and Commissioner
Work Type: Various
Job Function: Legal
Classification: VPSG3.1
Work Location: Melbourne - CBD
Reference: VG/1691202A
Closing Date: 08-Feb-2023
Salary Range: $72,751 - $80,545
Job Duration: N/A
Attachments: Position Description - Resolution Liaison Officer - CDC - December 2022.pdf (PDF, 303KB)
Job Specification

Contact: Annette Monforte
(03) 9679 8162

Position Details

Can you tell me more about what you do at VLSB+C?

Great question! We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria.

We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.

Okay, and what role are you recruiting for?

We're looking for a number of Resolutions Liaison Officers to join our Costs Disputes and Compliance team, in our Licensing and Complaints Division. You will aim at assisting the team in handling enquiries received by consumers and help resolve consumer matters complaints.

In the role you'll be using your experience in dispute and complaint management and legislation interpretation in previous roles to attend to consumers matters complaints. You would also ideally have a good understanding of the operation of legal practices and complaints.  

This is getting interesting, what type of person are you looking for?

We are looking for candidates with the following skillset:

  • Experience in a dispute or complaint management environment
  • A well-developed understanding of how to interpret and apply legislation
  • A good understanding of the operation of legal practice and of the complaints provisions relating to the regulation of legal practitioners and legal practices in Victoria
  • A high level of computer literacy, particularly with Microsoft Office.

That sounds like me!How are you different from other organisations?

We're really excited by our organization, we:

  • have a strong focus on building our culture, our organizational culture results are better than the wider VPS by an average of 9%.
  • offer a hybrid model with three days working from home to support your work/life balance.
  • offer great career development opportunities.

I want to know more!

Annette Monforte would love to hear from you on (03) 9679 8162 if you have questions.

I'm now really interested!

Great! Simply click on ‘Apply Now' before midnight on the 8 February 2023. We can't wait to hear from you! (Resumes in PDF format).

Other relevant information:

Your appointment will be subject to a provision of evidence of three COVID-19 vaccinations, agreement to office-based work at Level 5, 555 Bourke Street at least 2 days per week (including the ‘team day' of your team) and completion of both the VPS Pre-Employment Statutory Declaration, Misconduct Declaration and Consent Form and the Pre-Employment Health Declaration.

Your appointment may be subject to a satisfactory National Police Record Check, provision of evidence of qualifications required for your position and/or a probation period.

VLSB+C is committed to equal employment opportunity, ethical practice, diversity, inclusion and providing reasonable adjustments for persons with disabilities. 

If you have any questions or need assistance to fully participate in the process, please contact Charlotte Prestini, Talent and Recruitment Specialist on 03 9679 8073 or

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