Injury Recovery Advisor

Located at CFA Headquarters, Burwood East

Part time, Ongoing, 9 day fortnight with flexible WFH arrangements

PTA 4 $84,409.86 pa (plus 10.5% superannuation)

Job Details
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Department: Country Fire Authority
Work Type: Ongoing - part time
Job Function: Occupational Health and Safety
Classification: See Advertisement
Work Location: Burwood East
Reference: VG/1694311
Closing Date: 05-Feb-2023
Salary Range: See Advertisement
Job Duration: N/A
Attachments: PD - Injury Recovery Advisor - 2021-09.pdf (PDF, 512KB)
Key Selection Criteria

Contact: Katrina Cuskelly

Position Details

The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with a variety of skills, experiences and backgrounds all add value through the roles they perform.

About the Role:

The CFA has an ongoing part time opportunity for an experienced Injury Recovery Advisor to effectively case manage a portfolio of CFA Work Cover & Volunteer compensation claims in a holistic, efficient and empathetic manner to achieve early injury recovery, return to work and appropriate compensation outcomes.

This part time position offers flexibility including 9 day fortnight, combination of days in office and days working remotely, also start and finish times. The CFA boasts a supportive team environment

And you will have the opportunity to work directly with and support volunteers. The role is unique in that it has a combination of employee claims and volunteer (self-funded compensation scheme) claims which will provide you variety and opportunities for skills enhancement that is not available elsewhere.

This is a highly consultative and compliance driven role and the CFA require expertise across the following

  • Effective communication both written and verbal with in/external stakeholders
  • Exceptional attention to detail coupled with time management and negotiation ability. Souring information to accurately manage claims relating to return to work, capacity and occupational rehabilitation
  • Develop and maintain ongoing management strategy
  • Undertake all claims management activity in accordance with relevant legislative and regulatory requirements.
  • Identify improvements in processes and develop strategies and systems to manage the workload.
  • Review and maintain estimates of the cost of claims based on the strategy for each claim.
  • Record information in the claims database and claim files and make effective use of the database to assist claim management.
  • Provide accurate reporting and information management

About You:

  • An industry related qualification or equivalent practical experience in the management of personal injury compensation claims.
  • Excellent ability to work under pressure and prioritise work by systematically managing a volume caseload.
  • Demonstrated ability to effectively communicate verbally and in writing to a diverse range of clients.
  • Experience and ability in interpreting and applying policy, procedure, regulations and legislation.
  • Excellent interpersonal skills with demonstrated ability to build relationships and negotiate/influence the actions and attitudes of external and internal stakeholders.
  • Demonstrated ability to work effectively both autonomously and within a team environment

Your application:

When applying for a position with CFA, the key to progressing in the selection process is the quality of your application. Your application must demonstrate that you have the qualifications, experience, key attributes and skills required for the position.

Your application should include:

Cover letter


Submitting your application:

When you click the 'apply' button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

Pre-employment checks:

Offers of employment will only be made to candidates who:

Can provide acceptable evidence that they meet full vaccination status (includes booster dose).

Successfully complete a National Police History Check and Working with Children Check

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.  First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. 

Applications close: 11:59pm 5th February 2023

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

To comply with Victorian Public Health orders, all employees working in emergency services must be fully vaccinated (boosted) against COVID-19 and are required to provide acceptable evidence of their vaccination status. To support your application, and to be compliant with any public health orders in place at the time of, and during, your employment, you will be required to provide acceptable evidence of full vaccination (boosted) against COVID-19.

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