Enquiries Officer

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
Job Details
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Department: Department of Justice and Community Safety
Work Type: Ongoing - full time or part time
Job Function: Customer Service / Call Centre
Classification: VPSG2
Work Location: Ballarat - Central Highlands
Reference: VG/16POSJUNE2022
Closing Date: 28-Jun-2022
Salary Range: $55,439 - $71,194
Job Duration: N/A
Attachments: Position Description - VPS2 Enquiries Officer - June 2022 - UPDATED.pdf (PDF, 236KB)
Job Specification

Contact: Susan Belshaw on (03) 9055 6688

Position Details

Are you passionate about making a real difference to the Victorian community?

Do you want to work school hours?

Are you studying at university and only available a few days a week?

Are you looking to re-enter the workforce?

Interested in flexible working arrangements?

Love the idea of no weekend work?

Want to work in an inbound-only contact centre?

About Consumer Affairs Victoria (CAV)

CAV is seeking both full-time and part-time applicants for several Ballarat based Enquiries Officer roles. The Consumer Affairs, Liquor, Gaming and Dispute Resolution group of the Department of Justice and Community safety leads regulatory functions across the Justice portfolio. Our aim is to assist people in the community, especially those who are vulnerable and disadvantaged and our vision is a connected justice and community safety system, working to build a safer, fairer, and stronger Victoria.

About the Role

Enquiries Officers receive, evaluate, and respond to inbound phone calls and emails from renters, rental providers, businesses, and consumers as part of the Information and Dispute Services Centre (IDSC) branch within CAV. This is a primarily phone-based role, where the successful applicant will utilise skills to assist the Victorian community by providing information and advice on the suite of legislation that CAV administers, and front-line compliance in our dispute services following a two-week paid and in-depth induction and training.

We are proud of the work we do. We provide comprehensive continuous coaching and learning opportunities, ongoing support, career opportunities in the Victorian Public Service (VPS) and an excellent Employee Wellbeing and Support service.

The IDSC provides contact centre services across Consumer Affairs legislative remit, including (but not limited to):

  • Renting/tenancy and Specialist Disability Accommodation
  • Residential Tenancies Bond Authority (RTBA)
  • Australian Consumer Law
  • Occupational licensing schemes administered by CAV
  • Responsible Service of Gaming (RSG) Helpline

About You

  • You work well under pressure
  • Your values align with ours
  • You love customer service and have great communication skills
  • Can follow processes and are willing to learn
  • Are comfortable using computers and have basic Microsoft Office skills
  • You have an excellent work ethic

We are looking for people who want to make a difference, take pride in their work, get things done, are willing to be an active member in a supportive team and are committed to making Victoria a safer place. CAV is committed to recruiting the best people, regardless of gender, age, disability status, or cultural background, we are proud of the inclusive, safe, and welcoming environment we have created.

Do you see yourself in this role? If so, then we would love to hear from you. Please apply including a covering letter outlining how your experience, aspirations and values are a match, along with your current resume.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. 

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. 

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. 


  • For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.

  • For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.



The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). 

Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes. 

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19. Acceptable evidence includes: 

  • COVID-19 digital certificate (available via your myGov account) 

  • Your immunisation history statement (available via your myGov account) or 

  • A letter from the GP who vaccinated you. 

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