Information and Communication Technologies Support Officer

Time for a lifestyle change? Join a workplace that’s friendly & welcoming!! Located on the beautiful Great South Coast, South West Healthcare offers a comprehensive range of medical, surgical and psychiatric services. The organisation serves a catchment in excess of 110,000 and comprises of a total of 282 beds and an extensive range of primary and community services. Warrnambool boasts excellent sporting, education (pre-school to university), social and cultural facilities. The city’s award winning foreshore promenade is a 5.7km path that stretches from the breakwater along the coastline to the Hopkins River mouth.
Job Details
Careers Logo
Department: South West Healthcare
Work Type: Ongoing - full time
Job Function: Communications, Marketing and Media
Classification: As per award
Work Location: Warrnambool
Reference: VG/1762153
Closing Date: 03-Dec-2023
Salary Range: As per award
Job Duration: N/A
Attachments: Information and Communication Technologies Support Officer Position Description October 2023.pdf (PDF, 145KB)

Contact: Paul Buchanan-Manager Digital Health & Technology
03 556 31272

Position Details

About the role

South West Healthcare (SWH) has an exciting opportunity for an Information and Communication Technologies (ICT) support officer to join the Warrnambool team.

This role will work alongside the Manager of Digital Health & Technology to provide high quality support throughout multiple campuses. The position will include the support of South West Healthcare owned infrastructure, platforms, AV equipment and mobile devices while working closely with ICT joint venture partner, South West Alliance of Rural Health (SWARH).

Position Overview

  • This is a Permanent, Full Time position, (80 hours per fortnight) with a monthly ADO

What you bring

  • Relevant degree or Diploma or equivalent experience.
  • Employees with lesser formal qualifications and relevant knowledge of the job or experience may be considered.
  • Relevant work experience in an ICT support role or similar.
  • Experience in supporting ICT equipment in a network or corporate setting.
  • Experience in supporting mobile and portable devices.
  • Excellent customer service skills.

What we offer

You will enjoy benefits such as:

  • Excellent salary packaging options including meals & entertainment, novated leasing and additional superannuation contributions.
  • Internal and external professional development opportunities.
  • A range of internal development opportunities focusing on personal development such as resilience and mentoring workshops and comprehensive leadership programs.
  • Excellent terms and conditions of employment.

Who we are

As an organisation SWH prides themselves on their values: Care, Respect, Excellence, Integrity and Leadership and their overall dedication to the local community. Learn more about SWH here.

SWH respects all individuals and promote equity and inclusion of Aboriginal and Torres Strait Islander people, people of all genders, sexual orientations, abilities, ages, racial, cultural and religious backgrounds and socio- economic status.

SWH is the major specialist referral centre for the Barwon South West sub-region, and provides a comprehensive range of acute, sub-acute, specialist, community, mental health and aged services.

With a population of 39,000 and a catchment of 100,000 Warrnambool is the regional centre to Victoria's Great South Coast.

To learn about the vibrant town and region please visit:

How to apply

Submit your application by selecting the Apply button below and include a cover letter and resume by Sunday 3 December 2023. Please ensure you address the selection criteria as outlined in the position description.

Employment Terms and Conditions will be in line with the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021- 2025. With the appropriate classification of Administrative Support Officer Grade 2.

The successful applicant will be required to be eligible for and undergo the following:

  • Police Record Check
  • Employee Working with Children's Check
  • Current Immunisation status

Note: If you experience any difficulties with this website, please email:

From here...