• Permanent full-time position
• Saraly range $106,534 to $117,716 plus Superannuation
• CBD office location/ hybrid working

Position Overview:

Complaints and Statutory Referrals is responsible for the assessment of building and plumbing complaints, statutory referrals and building surveyor termination applications and initiating the appropriate course of action in accordance with the relevant legislation, VBA policies and business rules.

The Team Leader provides support and guidance to staff to develop their skillset, strive for excellence and meet the organisations priorities, managing performance to motivate the team and resolve knowledge gaps.

The role provides case advice and attend to escalated and complex high-risk matters, settle priorities and direct activities to ensure consistent, responsive, efficient and effective service delivery.

The Team Leader also works collaboratively across teams and divisions to support the achievement of organisational goals. 

Who we are looking for:

• Demonstrated experience in managing and developing teams.
• Experience in working within a legislative or regulatory environment.
• Demonstrated problem solving skills with the ability to analyse issues, draw conclusions and evaluate effectiveness.
• Highly developed communication, interpersonal and negotiation skills, ability to liaise and consult across all levels and manage stakeholder relationships.

 VBA Commitment

We value diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. We're hoping to find a broad range of experiences, and people from all backgrounds and communities to join us at the VBA.

We invite you to talk to us about any preferences or adjustments you may need to either our recruitment process or the role itself. If you identify as a person with disability, please let us know how we can provide additional support to your application. If this is you, please don't hesitate to get in touch via recruit@vba.vic.gov.au.

We encourage you to discuss flexible work options with the hiring manager during the recruitment process.

How to Apply

What to include in your application:

• A copy of your resume.
• A cover letter addressing the key selection criteria.

Important information

Only electronic applications submitted via careers.vic.gov.au will be accepted.