About us  

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.   

About the role  

The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians. 

Reporting to the RTS Team Leader, Senior Regulatory Officers (SROs) are responsible for the timely and accurate processing of applications and other routine processes in line with statutory requirements for various licensing and registration schemes administered by CAV. 

SROs also provide information to clients both verbally and in writing and accurately record information in CAV's licensing and registration databases. 

There are 2 ongoing positions available. The work location for these positions is Melbourne CBD with hybrid work arrangements. 

Key Accountabilities include: 

• Perform more complex processing tasks associated with RTS' regulatory activities ensuring accurate, timely and professional services are provided to regulatory clients (individuals and entities). 
• Uses knowledge of relevant legislation, regulations, policies and processes and exercises professional judgement in making decisions and shares ideas and experiences to contribute to RTS goals and targets. 
• Prepare recommendations on more complex matters for consideration by others (such as the Business Licensing Authority or the Motor Car Traders Claims Committee) 

About you  

To be considered for the role, you must be able to demonstrate:  

• Experience in applying legislation and operational policy to service delivery processes.  

For specific responsibilities please review the attached position description.  

This position is only open to applicants with relevant rights to work in Australia.  

How to apply  

Apply before the advertised closing date 11:59pm on Tuesday, 7 May 2024. All applications should include:  

• a resume; and  
• a cover letter which addresses the key selection criteria (within three pages)  

In accordance with the Jobs and Skills Exchange Policy, Victorian Public Service employees are required to apply via the JSE for primary consideration access.  

Other relevant information  

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.   

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.  

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.