Team Manager, Registry

Searching for real purpose and authentic people? Harness your leadership expertise and help us resolve workers’ compensation disputes.
Job Details
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Department: Workplace Injury Commission
Work Type: Fixed term - full time
Job Function: Administration / Secretarial
Classification: Band 9
Work Location: Melbourne - CBD
Reference: VG/1798596
Closing Date: 17-Jun-2024
Salary Range: $128,773 - $138,362
Job Duration: 2 years
Attachments: WIC Position Description -Team Manager Registry- FINAL.docx.pdf (PDF, 341KB)
Job Specification

Contact: WIC Careers Team

Position Details

Workplace Injury Commission (WIC)


$128,773 per annum (plus super) + excellent mentoring and support

  • Enjoy rewarding work, a respectful culture, and the support you need to thrive
  • Competitive remuneration, flexibility, and incredible benefits
  • Play a key role supporting WIC as we help injured Victorians find a way forward
  • Join a recognised WORK180 Endorsed Employer for All Women


The impact you'll have:

At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

As a Team Manager in Registry you will lead and develop a team of Information Officers to provide high quality administrative support to deliver simple, seamless and timely Conciliation processes.

As an experienced leader, you will harness your skills to lead and coach a high performing, collaborative and supportive team. As a member of the leadership team you will actively lead the delivery of WIC's organisational strategy, setting service excellence standards with a focus on enhancing the client and people experience. In addition, you will be proactively collaborating and influencing continuous improvements.

Along with your proven experience in leading a service-delivery team, you will bring your passion in fostering an engaged team culture of belonging, care, wellbeing and connection.

Who we're looking for:

To succeed in this role, you will have:

  • Experience creating a high performing team through building trust and belonging, shared purpose and goals, coaching and empowering and holding teams to account.
  • Proven success identifying continuous improvements and leading initiatives to improve operating efficiencies, productivity, quality, customer service or people experience.
  • Experience monitoring and managing the performance of a service-delivery team to meet key performance objectives and consistently high quality standards.
  • Well-developed interpersonal skills and emotional intelligence, with the ability to develop effective working partnerships with colleagues and key stakeholders at all levels.
  • Solid foundations in business and finance acumen to understand business operations, challenges and strategies and read and interpret key financial elements that are vital to the performance, delivering our service and long term success.


For further information, please refer to our position description which is accessible on our careers page.


Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

  • Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
  • More leave when you need it most - flexible leave arrangements tailored to you.
  • Access to our 24/7 holistic mental health and wellbeing program for you and your family.
  • A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:


  • Help Victorians find a way forward

As a Hearing Support Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

  • Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

  • Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

  • Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.


Visit our careers site to find out more and read the stories of our incredible people.


Want to help us shape a brighter future? Join us.

Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Monday 17th June 2024.

Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.


WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.

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