Business Support Officer

  • Located at CFA Headquarters, Burwood East with WFH
  • Full time, Ongoing
  • PTA 3 $73,029 pa (plus 11% superannuation)
  • Job Details
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    Department: Country Fire Authority
    Work Type: Ongoing - full time
    Job Function: 2
    Classification: See Advertisement
    Work Location: Burwood East
    Reference: VG/1799678
    Closing Date: 25-Jun-2024
    Salary Range: See Advertisement
    Job Duration: Ongoing - full time
    Attachments: PD - BSO PTA 3 - 2023-07.docx (Word, 440KB)
    Job Specification

    PD - BSO PTA 3 - 2023-07.pdf (PDF, 187KB)
    Job Specification

    Contact: Katrina Cuskelly

    Position Details

    The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.

    With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.

    Want to read more about the Country Fire Authority (CFA) click here

    About the Role

    The Governance, Legal, and Risk Team at CFA is seeking a Business Support Officer. Your application should highlight your ability to work independently and proactively, providing efficient and comprehensive administrative support and coordination.

    If you thrive on variety and a fast-paced environment, this role is ideal for you. You will oversee administrative tasks, prioritise issues for management and staff and serve as the primary client contact with diplomacy and professionalism. Responsibilities include managing reports and documentation, ensuring proper retention and accessibility and preparing documents through research and analysis.

    You will foster effective client relationships, addressing concerns promptly and coordinate schedules and travel for managers and staff, organising meetings and appointments. Additionally, you will provide secretarial support for meetings, including preparation, scheduling, catering, minute-taking and follow-up on action items. You will also handle basic financial transactions in compliance with CFA standards, supervise and guide staff and improve local systems for maximum efficiency.

    About You

    Our ideal candidate will be able to demonstrate the following:

    • Relevant senior administration experience within a large and/or complex organisation.
    • Excellent communication and interpersonal skills, with demonstrated ability to develop and maintain strong and cooperative relationships with internal and external stakeholders.
    • Superior organisational and time-management skills with an ability to manage and coordinate a range of office functions and projects.
    • Ability to work proactively, with minimal supervision and direction and as part of a team.
    • Ability to source and analyse information to develop professional documents and reports.
    • Exceptional computer literacy skills particularly in Microsoft Office.
    • Demonstrated ability to initiate and manage business improvements.

    Why choose CFA

    • Meaningful Purpose: Your contribution truly makes a difference
    • Work-Life Balance: Paid parental leave, generous leave provisions
    • Growth Opportunities: Learning and development
    • Flexibility: Hybrid work options with flexible work arrangements
    • Discounts: Emergency Memberlink discounts on various services
    • Wellbeing Focus: Healthy for Life programs, flu vaccinations
    • Member Assistance Program: Access support across 8 service pathways

    Your Application

    Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

    When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

    Pre-employment Checks

    Offers of employment will only be made to candidates who:

    • Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

    CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.  First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. 

    Applications close: 11:59pm 25/06/2024

    If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

    The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.   You can view our Privacy Statement here. For access and correction of the information we have collected, contact



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